Backroom Coordinator

About This Role

The Backroom Coordinator is responsible for ensuring efficient receiving and merchandising standards are met, while also fostering a positive team environment. This role involves orchestrating truck deliveries, training associates on merchandising principles, and maintaining a clean and organized backroom area. The coordinator plays a key part in ensuring an excellent customer experience by maintaining store organization and promoting a culture of honesty.

Responsibilities

• Execute receiving and merchandising standards
• Ensure associates are processing efficiently and effectively, and working as a team
• Engage and interact with all customers, and maintain a clean and organized store
• Role model exceptional customer service
• Create a positive internal and external customer experience
• Promote a culture of honesty and integrity; maintain confidentiality
• Orchestrate truck delivery, prioritizing the processing of merchandise onto the sales floor
• Train and mentor associates on merchandising and processing principles
• Ensure merchandise is properly tagged, hung, secured, and coded
• Communicate with the Coordinator on Duty to ensure efficient flow of goods to sales floor
• Ensure associates complete tasks and activities according to store plan; prioritize as needed
• Monitor productivity of team and coach as necessary
• Organize and rotate back stock for easy replenishment
• Maintain and uphold merchandising philosophy and signage standards
• Maintain all organizational, cleanliness and recovery standards for the backroom area
• Ensure compliance with recycling and, where applicable, hazardous waste programs
• Communicate accurately and effectively with management and associates when setting and addressing priorities; provide progress updates
• Provide and accept recognition and constructive feedback
• Partner with management on associate training needs to increase effectiveness
• Ensure adherence to all labor laws, policies, and procedures
• Promote credit and loyalty programs
• Support and participate in store shrink reduction goals and programs
• Promote safety awareness and maintain a safe environment
• Perform other duties as assigned

Requirements

• Able to work a flexible schedule, including nights and weekends
• Superior communication and organizational skills with attention to detail
• Capable of multi-tasking
• Able to respond appropriately to changes in direction or unexpected situations
• Team player, working effectively with peers and supervisors