About the role
Company Description TP Group, formerly known as Teleperformance, is a global leader in digital business services with nearly 47 years of experience. In response to the AI era and evolving customer expectations, the company has modernized its approach while preserving its core expertise in intelligent, customer-centric solutions. TP focuses on combining advanced technology with human empathy to support clients across diverse industries. The organization is future-oriented, committed to innovation, and dedicated to creating meaningful, efficient experiences for both clients and employees. Joining TP means being part of a company that values adaptability, professionalism, and long-term growth.
Role Description The Back Office Account Specialist is a full-time, on-site role based in Cairo, Egypt. This position is responsible for handling account-related administrative tasks, including data entry, order processing, and account updates in internal systems. The specialist will review and verify documentation, resolve account discrepancies, and ensure accurate and timely processing of requests. Daily responsibilities include collaborating with other departments, following established procedures and compliance standards, and maintaining clear records and reports for account activities. The role also involves responding to internal inquiries, supporting process improvements, and contributing to a smooth and efficient back-office operation.
Qualifications
- Proficiency in back-office operations such as data entry, account maintenance, and documentation management.
- Strong skills in MS Office tools and business software, with the ability to quickly learn new systems.
- Excellent attention to detail, organizational abilities, and time management skills.
- Effective written and verbal communication skills in English; additional language skills are an advantage.
- Ability to work on-site in Cairo, Egypt, collaborate with cross-functional teams, and follow structured processes.
- Customer-focused mindset, with problem-solving skills and a commitment to accuracy and confidentiality.
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