About This Role
This sales role focuses on demonstrating the value and benefits of the client's products or services through customer engagement, primarily by selling and renewing contracts. The representative will articulate product and service value to customers.
Responsibilities
- Provide accurate weekly, monthly, and quarterly sales forecasts
- Master product knowledge and technical understanding of services to assess client requirements
- Initiate steps to help customer concerns or roadblocks prohibiting satisfaction or product usage
- Manage external competitive pressures and handle objections to retain customers or win new customers
- Manage a high volume of customer contacts through phone and email each day, with the majority of communication being outbound
- Conduct proactive prospecting and manage the sales pipeline and funnel, identifying, qualifying, and progressing opportunities through each stage of the sales cycle
- Work with your team and management to provide a professional experience during all interactions with customers and prospects
- Maintain the customer management system (CRM) to ensure all relevant data is captured
- Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
- Work with a team and report directly to a Sales Manager
Requirements
- Certified 1+ year of experience working in B2B Sales (Business to Business) or 2+ years in B2C Sales (Business to Customer)
- English Level B2+/C1
- Experience in B2B prospecting, pipeline management, and sales funnel management
- Experience with cold calling
- Experience working with Salesforce.com or similar CRM
- Prior success in achievement of personal and team sales quota/goals
- Experience in high-volume calling
- Experience learning new technology and data
- Problem-solving skills
- Excellent knowledge of MS Office programs
- Experience or willingness to work from home
