AVP - Network Operations Centre Manager - System & Network Operations - IT

About This Role

This role is for a Network Operations Centre (NOC) Manager who will lead a 24x7 NOC team, ensuring continuous, secure, and high-performance network services for mission-critical environments. The manager will act as a Level 3 technical escalation point and be responsible for incident escalation, problem management, capacity planning, technical change review, operational automation, and team development.

Responsibilities

• Manage 24x7 NOC operations, shift rosters, and on-call rotations to ensure timely incident response and service availability
• Develop NOC capabilities through competency frameworks, training programs, and succession planning
• Serve as the primary technical escalation point for complex incidents; lead major incident response and coordinate cross-team remediation
• Drive root-cause analysis, permanent fixes, and post-incident reviews; maintain incident playbooks and RCA records
• Own capacity planning, trend analysis, and forecasting; recommend scaling and optimization to meet SLAs
• Chair technical change reviews; assess risk, validate rollback plans, and approve operational readiness
• Act as the operational gatekeeper for project handover and production readiness assessment
• Drive operational excellence initiatives, automation adoption, and continuous improvement across Network Operations services
• Maintain accurate network diagrams, asset inventories, configuration baselines, and runbooks
• Drive service performance, KPI/SLA compliance, and continuous improvement through effective reporting and dashboarding
• Liaise with business units, vendors, and third-party providers; present operational KPIs to senior management
• Ensure operations comply with ITIL, ISO 27001, and other relevant standards; participate in DR/BC drills and meet RTO/RPO targets

Requirements

• Degree in Computer Science, Information Systems, or a related discipline
• Minimum 10 years in network engineering and operations
• Minimum 5 years in a technical team lead role
• Deep expertise in routing, switching, WAN/LAN, firewall, load balancer, low-latency networking, and network management tools
• Proven track record managing 24x7 NOC, major incident handling, capacity planning, and change control in large, mission-critical environments
• Experience with network observability and monitoring platforms
• Sound knowledge of ITIL and ISO 27001
• Excellent stakeholder management, presentation, and technical writing skills

Nice to have:

• Experience supporting exchange, trading, clearing, or other mission-critical financial market infrastructure
• Background in low-latency trading networks or high-performance network operational support