About This Role
This safety-sensitive position assists in ensuring public safety at the Albuquerque International Sunport by monitoring airport security systems and operating a multi-line, multi-function touch screen telephone system. The role involves responding to notifications of aircraft incidents, security incidents, criminal activities, and mechanical/janitorial problems, then dispatching appropriate police, operations, or maintenance personnel.
Responsibilities
- Monitor the airport's crash, fire, and rescue network and dispatch operations and police personnel in response to aircraft mishaps
- Operate a multi-line, multi-function touch screen telephone system interfacing numerous telephone lines, several radio frequencies, and a terminal-wide public address system
- Monitor the airport's security systems (CCTV and alarms) and dispatch police personnel to resolve security incidents/alarms, criminal activities, and emergency medical situations
- Record video tapes regarding security issues
- Maintain a complete record of all police activities using the airport's computer-aided dispatching program
- Relay police and other emergency calls/information to the police sergeants for dispatch of police officers
- Receive and process police officer requests for National Crime Information Center (NCIC) and New Mexico Law Enforcement, Telecommunications System (NMLETS) computer inquiries
- Update flight information as received from airlines for various changes in scheduled flights
- Make necessary changes to the Flight Information Display System and Baggage Information Display System
- Monitor matrix security alarm system to determine the nature, location, and priority of alarms and relay this critical information to Law Enforcement and/or Terminal and Airfield Maintenance for resolution
- Operate computerized paging system for locating and paging passengers and employees
- Relay information regarding Airfield operations including closures and emergencies to Airport tenants and employees
- Control manual access to remote gates and doors
- Maintain control of keys to non-secure areas for authorized personnel
- Receive, catalog, tag, and log items turned in to lost and found
- Control items for the required 90-day hold period and dispose according to city Ordinance
- Receive incoming telephone calls
- Respond to public inquiries in a courteous manner
- Provide information within the area of assignment
- Resolve complaints in an efficient and timely manner
- Relay pertinent information received regarding incidents/accidents at the airport to members of the supervisory/senior staff
- Receive calls regarding maintenance issues and submit applicable work orders to maintenance staff as necessary