Automotive Film Installer

About This Role

This role involves installing and removing various types of window film on automotive vehicles, as well as other services like paint protection film (PPF), vinyl, and ceramic coatings. The installer will collaborate with customers to deliver exceptional service and contribute to team efforts through related tasks such as repairs, warehouse inventory, and administrative duties.

Responsibilities

• Install window film or other products according to company, IWFA, and manufacturer standards
• Check film out and in each day on computer by job
• Thoroughly read file notes for special instructions; walk customer through the order and verify that everything is correct prior to beginning installation
• Plan film cuts to minimize waste
• Provide the cleanest, most efficient installation possible
• Explain film care instructions and obtain signature on all required forms
• Complete paperwork for customers; acquire necessary signatures; collect payment
• Portray the company in a positive manner to customers and co-workers
• Maintain professional and polite communication and relationship with the customer
• Maintain accurate daily inventory of film and supplies
• Participate in company formal inventory processes
• Maintain company supplies, cleanliness, and maintenance
• Maintain a clean and efficient shop and warehouse area
• Recycle when possible and place in the recycle dumpster behind the office (endcaps, boxes, film cores, paper, plastic, and glass)
• Distribute flyers, perform office maintenance, provide sales estimates, or other duties as assigned during slow periods when requested
• Monitor and communicate with the office on product, department supplies, and office supplies needed, with a one-week advanced notice for product delivery
• Document any personnel incidents and discuss with HR
• Assist with special projects as required

Requirements

• 3 years of experience installing at a professional window tint shop
• Strong verbal and written communication skills
• Strong interpersonal and customer service skills
• Ability to multi-task, work under pressure, and meet deadlines
• Ability to lift 70-150 pounds, and be able to bend, stretch, and climb ladders without back restrictions
• Valid U.S. driver’s license
• Clean driving record
• No criminal record

Nice to have:

• 3 years of PPF and vinyl installation experience
• 3 years of experience detailing and/or paint correction
• 5 years of experience at a professional shop