Auto & Liability Claim Customer Service Representative I

About This Role

The Auto and Liability Claims Customer Service Representative completes accident reports for property, auto, and general liability losses. The role also involves transmitting claim reports and related documentation to the claim administrator and providing initial direction to managers for vehicle disposition and team member injury management.

Responsibilities

• Provide extensive telephonic customer service to field management, claim administrators, and customers
• Assist field management in understanding claim procedures concerning third-party insurance contacts, claim administrator contacts, and vehicle repair
• Complete loss notices for auto, general liability, and property claims
• Immediately notify the Director of Claims and Risk Administration, Claims Manager, and Claim Coordinators of serious accidents
• Provide administrative support and assistance to Claim Coordinators while following claim guidelines/standards
• Autonomously complete assigned tasks such as notifying states of uninsured motorists, ordering police reports, file processing as provided by Claims Coordinator, following up on subrogation files, sending file information to collections, and keeping record of dollars recovered
• Provide auto accident notifications to third-party insurance carriers
• Ensure proficiency in the processing and accuracy of all claims, with mandated timeliness and confidentiality
• Consistently, accurately, and completely enter data into claim management databases
• Maintain claim files, including keeping current and accurate data
• Act as a liaison for Regional, District, and Store Managers concerning drivers training, policies, and procedures
• Assist in the management of rental vehicle use to minimize claims cost
• Demonstrate knowledge of company operations and objectives, balancing proper claim adjustment with business issues
• Assist in the communication of point determinations to the Driving Eligibility Administrator
• Administer programs for obtaining claim data reports, including accident reports, vandalism reports, arrest reports, fire reports, and theft reports

Requirements

• High school diploma
• Competency in word processing, databases, spreadsheets, and other software
• Excellent and professional written and verbal communication
• Strong organizational skills
• Proficient use of office equipment

Nice to have:

• Working knowledge of the insurance industry
• 1 year or more of previous clerical experience
• Supplemental experience in claim, legal, or risk management

Benefits

• Paid time off