About the role
Help Deliver the Kalahari Experience
At Kalahari Resorts & Conventions, we don't just create vacations—we craft unforgettable experiences. Home to America's Largest Indoor Waterparks, our African-inspired resorts offer world-class dining, luxurious spas, thrilling entertainment, and cutting-edge convention centers that redefine hospitality.
But we're more than a resort. As a family-owned company, our Promise is simple: Lead with Love. This means caring deeply for our guests, associates, and communities—treating people like family, giving back generously, and creating spaces where everyone feels valued.
Through our partnership with charity: water, we're also committed to bringing clean water to one million people in Africa.
Audio Visual Supervisor
Kalahari Resorts & Conventions is seeking an Audio-Visual Supervisor. In this role, you will be responsible for the smooth and successful operation and setup of all functions that require audio visual equipment. To ensure accurate tracking of equipment and protecting and caring for assets. You will assist the Banquet Team to operate in a “for-profit” environment as well as ensure guest service is beyond expectations so that the Resort will meet and/or exceed budgeted expectations.
As part of our leadership team, you'll embody our Promise to Lead with Love—guiding, supporting, and inspiring associates while delivering extraordinary guest experiences. You'll ensure seamless, high-quality technology for guest events and entertainment while supporting associates with reliable AV solutions. Their work behind the scenes helps create memorable experiences and keeps operations running smoothly.
Key Responsibilities
- Oversee and assist with setup and teardown of audio-visual equipment for assigned functions and events.
- Greet and maintain warm, hospitable guest relations in all guest contact.
- Report all AV needs so proper supplies can be ordered and remove all AV from rooms when not in use.
- Maintain constant communication with Banquet and Setup Managers.
- Supervise the work of staff by delegating assignments and checking the quality of completed work.
- Assist in providing an issue free work environment through motivation, support, consistency, training and development for all associates.
- Understand all duties of Banquet Teams and assist when needed.
What We're Looking For
- Must have at least 2 years of banquets and/or audio-visual experience in a supervisory capacity.
- Prior experience as an audio technician is required.
- Must have a broad understanding of the tourism industry and the day-to-day operations of a hotel/resort and convention center operations are helpful.
- Must be a team player, willing to help anyone in the immediate area at a minute's notice.
- Must be detail oriented, self-motivator, and able to work independently.
- Flexible long hours are sometimes required, including weekends and holidays.
A Sampling of Our Benefits
Our team enjoys a comprehensive benefits package, including:
- Career growth opportunities with promotion from within
- 401(k) matching, paid time off, and holiday compensation
- Health, dental, and vision coverage for full-time associates
- Employee appreciation events, discounts, and perks at all resorts
- Education assistance programs to help advance your career
Be Part of Something Extraordinary
At Kalahari, we believe the best leaders Lead with Love—because love builds trust, inspires growth, and creates experiences that last a lifetime. That's why we're proud to be recognized by Forbes as one of America's Best Midsize Employers, America's Best Employers for Women, and by USA TODAY as the #1 Best Indoor Water Park.
Here, careers thrive, innovation is encouraged, and every day brings new opportunities to create meaningful moments. Whether you're delivering guest service, crafting memorable meals, or leading a team, your work makes a real impact.
| Wisconsin Dells, WI | Sandusky, OH | Pocono Manor, PA | Round Rock, TX | Spotsylvania County, VA |
Kalahari Resorts & Conventions is an Equal Opportunity Employer.
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