About This Role
Designing, implementing, and maintaining enterprise-grade audio and video conferencing solutions across various meeting and collaboration spaces is the core of this role. The engineer ensures seamless communication experiences through proactive monitoring, troubleshooting, and optimization of AV systems.
Responsibilities
- Design and configure AV systems including microphones, speakers, cameras, displays, and control systems
- Ensure compatibility with IT infrastructure and networking standards
- Prepare documentation for AV layouts, wiring diagrams, and system configurations
- Install and commission AV hardware and software in conference rooms and collaboration spaces
- Configure codecs, video endpoints, and control hubs (Cisco Control Hub, Poly Lens)
- Perform device resets and firmware updates as needed
- Provide real-time technical support for video conferencing sessions and live events
- Maintain hotline support for AV-related incidents and ServiceNow requests
- Troubleshoot hardware/software conflicts, connectivity issues, and audio/video quality problems
- Conduct routine health checks on AV systems, including testing microphones, cameras, and displays
- Monitor system performance and apply patches/upgrades following change management processes
- Support high-profile meetings and webinars by managing AV setups and providing dry runs
- Operate in-house and portable AV systems during live events
- Maintain AV inventory and update user guides and SOPs
- Ensure compliance with organizational security and operational standards
- Develop and maintain documentation for IT processes and procedures to facilitate knowledge sharing
- Engage with stakeholders to understand their needs and provide tailored IT solutions
- Monitor system performance and implement improvements to enhance efficiency and reliability
- Stay updated with the latest technology trends to drive innovation and continuous improvement
Requirements
Nice to have:
