About the role
Take Ownership of Australian Loans From Assessment to Settlement
Go beyond basic mortgage administration and take ownership across the Australian lending journey. As an AU Mortgage Loan Processor, you'll apply hands-on end-to-end experience across pre-credit assessment, document verification, servicing preparation, lender research, application packaging, lodgement support, settlement, and ongoing loan maintenance. Your accuracy helps brokers progress well-prepared applications while delivering a smoother experience for borrowers. Build deeper Australian mortgage expertise with Emapta through permanent work-from-home flexibility, international exposure, continuous development, career stability, and meaningful opportunities to grow.
Snapshot
Employment Type: Full-time
Work Setup: Permanent Work From Home
Shift: Day Shift, Weekends Off
Salary: PHP 45,000 - PHP 65,000 (based on experience)
Qualifications
- Minimum 2 years of Australian mortgage processing, broker support, or lending experience with a bank or non-bank lender
- Hands-on end-to-end AU loan processing experience, from pre-credit/pre-assessment through application progression and settlement
- Experience reviewing borrower documents, identifying gaps, and preparing complete files for broker or credit assessment
- Practical exposure to servicing, borrowing-capacity assessment, lender research, pricing requests, valuations, and application preparation
- Good understanding of Australian residential lending requirements, lender processes, documentation standards, and loan workflows
- Experience with Salestrekker, Mercury, BrokerEngine, ApplyOnline/AOL, Quickli, or similar platforms is highly regarded
- Exposure to lenders such as Firstmac, Pepper, Valiant Finance, or comparable banks/non-bank lenders is advantageous
- Strong English communication, document management, data-entry accuracy, and organizational skills
- Able to manage multiple loan files, deadlines, and priorities independently in a remote setup
- Bachelor's degree or equivalent qualification
Responsibilities
- Request documents from clients and review them for completeness and compliance
- Collect, index and organise supporting documents and identify gaps
- Data entry of client records in the CRM
- Prepare client loan overview excel and Quickli for brokers' review
- Request pricing discounts from lenders and order valuations
- Prepare application notes and organise application folders for the processing team
- Call lenders to receive updates on application progress
- Prepare post-settlement compliance records for clients advising of the loan breakdown
- Prepare and manage discharges for settlements
- Process loan maintenance and variation requests, and conduct retention pricing reviews on the existing client book
Benefits
- Competitive Salary Package
- Day Shift schedule
- Fixed weekends off
- Permanent WFH arrangement
- HMO coverage with free dependent upon regularization
- Paid Australian Public Holidays (post-probation)
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
About the Client
Our client is an Australian-based mortgage brokerage dedicated to helping working professionals achieve their property and financial goals through strategic residential lending solutions. They specialize in home loans, investment property finance, refinancing, equity access, and tailored credit advice, ensuring every lending structure supports long-term wealth creation and financial security. Backed by a highly efficient remote operations team, they combine industry expertise, compliance excellence, and responsive service to deliver a seamless lending experience and consistently high-quality outcomes for clients across Australia.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
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