About the role
Strengthen Broker Success Across Australia's Mortgage Lending Network
Great lending support creates more than efficient processes; it helps people realize life-changing property ambitions. The AU Loan Administrator enables brokers to structure stronger deals, understand policy changes, and overcome product challenges. Your expertise will support borrowers across Australia while opening a long-term global career with Emapta, supported by professional growth, work-life balance, and Emapta's signature top 1% talent experience.
Snapshot
- Employment Type: Full-time
- Work Setup: Permanent Work From Home
- Shift: Day Shift, Weekends Off
Benefits
- Day 1 HMO coverage with free dependent
- Competitive Salary Package
- Day Shift schedule
- Fixed weekends off
- Permanent WFH arrangement
- Salary Advance Program through our banking partner (Eligibility and approval subject to bank assessment. Available to account holders with minimum of 6 months company tenure.)
- Unlimited upskilling through Emapta Academy courses (Want to know more? Visit: https://emapta.com/training-calendar/)
- Free 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts, and more!)
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Qualifications
- 1-3 years of administrative support experience in the Australian mortgage industry, including credit management
- At least 2 years of residential lending experience
- Hands-on experience with loan lodgement processes
- Proficiency in ApplyOnline and property valuation platforms such as CoreLogic
- Strong knowledge of Australian lending terminology, policies, and regulations
- Excellent problem-solving and troubleshooting capabilities
- Strong written and verbal English communication skills
- Exceptional attention to detail and commitment to accuracy
- Proven ability to prioritize tasks and adapt to shifting deadlines
- Effective self-management skills for handling multiple competing priorities
- Sound critical-thinking skills and a proactive approach to resolving issues
- Professional, personable, and relationship-focused communication style
- Collaborative and results-driven mindset
- Proficiency in Microsoft Excel
- Certificate IV in Financial Services (Finance/Mortgage Broking Management) or an equivalent qualification, highly preferred
Responsibilities
- Interpret, clarify, and implement mortgage product changes and lender policy updates.
- Support the broker network through email, telephone, and online forums.
- Advise brokers on structuring deals and navigating complex lending policies.
- Troubleshoot product, process, and policy-related issues as they arise.
- Communicate lender updates and procedural changes across the franchise network.
About the Client
Our client is a prominent Australian mortgage broking network helping borrowers make confident property and finance decisions. Through experienced brokers, personalized guidance, and access to more than 35 lenders and thousands of loan options, it simplifies financing for homebuyers, investors, refinancers, and business owners. With a loan settled every 11 minutes, the organization demonstrates exceptional reach, efficiency, and market expertise while delivering end-to-end support tailored to each customer's goals, circumstances, and long-term financial future across Australia with confidence and clarity.
Join the Top 1% Talent. A better career. A better life.
Welcome to Emapta Philippines: home to professionals who choose growth, balance, and impact. Recognized as one of HR Asia's Best Companies to Work For in Asia 2025 and winner of Inspiring Workplaces Australasia 2026, Emapta offers more than opportunities -- it provides a career environment where people thrive. Collaborate with global teams, build meaningful expertise, and grow in a culture that prioritizes both performance and well-being.
Apply now and experience the difference!
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Emapta was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.