About the role
The Attorney Liaison specializes in processing medical records requests from attorney’s offices as well as performing a wide variety of tasks such as generating records, affidavits, and other documents as required.
- To review and respond to all Attorney requests received via mail, fax, and email, included but not limited to: Subpoenas, Affidavit requests, Billing, and medical records requests
- Drafts and prepares records and affidavits pertaining to LOP cases
- Creates invoices and accepts payments for attorney and third-party records requests
- Tracks and follows up with outstanding requests and invoices
- Ensures records are distributed within the legal time limits
- Provides customer service via telephone, email and in person daily
- Follow-up on outstanding LOPs
- Other duties as assigned
Education and/or Experience
- Minimum of 3 years Medical Records experience
- Heavy experience in attorney and LOP cases
Skills/Specialized Knowledge
- Knowledge of laws that regulate communication and privacy act.
- HIPAA laws and understanding of the application of all above
- Ability to review motions, subpoenas, complaints, and requests for records and independently determine how to process the matter most efficiently
- Prepare detailed correspondence for both internal and external audiences
- Establish and maintain effective working relationships with others
- Organized, able to manage time effectively and efficiently, customer service-oriented, with professional phone presentation, advanced computer skills, ability to research and resolve LOP billing questions
- Knowledge of the insurance industry
- Professionalism in all dealings, both internal and external
- Ability to clearly communicate, both verbally and in writing
- Detail oriented
- Familiarity with Microsoft Outlook, Word, and Excel
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