Associate Relations Coordinator

About This Role

This position assists and supports the Associate Relations team with investigations and administrative tasks, including conducting environment checks under guidance. The coordinator documents associate relations concerns during calls with operations associates, logs issues into a case management database, and gathers supporting documentation.

Responsibilities

• Complete intake of associates’ concerns using probing questions and accurately log issues into the case management database
• Conduct environment checks under the guidance of AR management
• Document associate relations concerns during calls with Operations associates
• Develop appropriate and effective interviewing questions under AR/FHR management’s guidance
• Research and gather supporting documentation for timecard audits, video footage review, and relevant business materials
• Support the Associate Relations team with administrative requests, including but not limited to forwarding Guest Care and HR Care Team tickets, completing investigation reports, processing invoices, maintaining the FHR/AR Contact list, distributing mail, and reviewing social media posts
• Support the AR team in returning calls and other AR/FHR support-related tasks
• Work effectively with AR/FHR management and follow up on tasks in a timely manner
• Use the Exit Interview questionnaire to gather basic information from managers regarding their resignation
• Maintain a log of communication attempts made and submit periodic reports of survey results
• Participate in special projects or other assignments as required

Requirements

• Bachelor’s degree in HR or related field required
• Minimum one year of experience in HR related to associate relations issues, preferably in a retail/hospitality operations environment
• Successful completion of initial and periodically required training
• Obtain a valid Food Handler's Card within 30 days of employment

Benefits

• Hybrid remote schedule
• 401K with company match
• Yearly bonus opportunity
• Full medical, dental, and vision insurance
• On-site fitness center, biometric screen, and flu shot clinic
• Discounts at Panda restaurants, theme parks, and gym memberships
• Paid time off starting at 15 days with 7 federal holidays
• Continuous education assistance and scholarships
• Income protection including Disability, Life and AD&D insurance
• Bereavement leave
• Benefits available for eligible permanent full-time associates

About the Company

Founded in Glendale, California, Panda Restaurant Group is the largest family-owned American Chinese Restaurant concept in America. With close to 2,800 locations globally, it delivers exceptional Asian dining experiences by building an organization where people are inspired to better their lives, impacting its team and the communities it works in, and embracing family values.