About the role
In this role, you will have the opportunity to work upon one or more back-end services for the Air freight service line, supporting countries, regions, or global and ensuring timely and accurate completion of tasks/target assigned. You will be part of a larger team, sharing best practices & working upon the services with continuous improvement approach.
Key Responsibilities:
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To understand the requirement of the station’s / country’s documentation and ensure jobs are executed as per standard operating procedures.
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Ensure department SLAs and all Key Performance Indicators are being met as per the agreed delivery guidelines.
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Operate on the services according to the shifts, countries, or regions aligned.
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Deliver a high level of service quality through timely and accurate completion of services.
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Collaborate with colleagues within the business to identify solutions, best practices, and opportunities to improve the service to our business partners.
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Flag any challenges in the operations to the immediate supervisor and business partner in a timely manner.
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Co-ordinate with the relevant stakeholders for regular communication and flow of information as defined for the respective service.
Required Skills/Abilities:
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Bachelor´s degree (any). A degree in logistics, management will be an advantage.
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0 – 3 years of job experience from BPO or logistics domain – Preferred
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Air Freight experience will be preferred
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Good knowledge in MS office
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Effective English communication skills, written and verbal
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Exposure to working with Enterprise Resource Platforms (ERPs) - Preferred
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Good logical reasoning skills
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High level of customer centricity
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