Associate - Logistics Operations (PUD Operations)
Delhivery
About the role
Job Description:
Job Title: Associate X/B PUD Operations
Location: Gurgaon
Job Summary:
We are seeking a dynamic and proactive Associate – X/B PUD Operations to manage client relationships and ensure the successful delivery of projects. You will act as a key point of contact for clients, understand their business needs, and coordinate internal teams to deliver exceptional service and results.
Key Responsibilities:
-Serve as a primary liaison between clients and internal teams.
-Build and maintain strong, long-term client relationships.
-Understand client goals and translate them into actionable plans.
-Manage and oversee the execution of projects, ensuring they are delivered on time
-Coordinate with cross-functional teams including operations and finance.
-Prepare and present reports to client.
-Troubleshoot and resolve any client issues or escalations effectively.
-Maintain accurate records of client interactions and project updates.
Qualifications & Requirements:
-Graduation
-Min 2 years of experience in client servicing or a similar role.
-Strong communication, interpersonal, and presentation skills.
-Proven ability to manage multiple projects and deadlines simultaneously.
-Strong problem-solving
-Detail-oriented with excellent organizational skills.
-Proficient in Microsoft Office Suite
Preferred Skills:
-Ability to analyze data and draw actionable insights.
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