Associate Energy Systems Technical Support Engineer

About This Role

This role provides technical support for Tesla's Industrial Energy Storage product lines and ancillary equipment, ensuring timely and accurate responses to inquiries. It suits a client-facing individual with an electrical or engineering background who possesses strong technical acumen and customer service skills. The position involves collaborating with Sales, Operations, and Service staff to enhance the owner experience for a growing customer base.

Responsibilities

• Provide the highest level of customer support by answering customer inquiries
• Maintain high fleet availability through proactive monitoring and resolving issues before they impact the customer
• Evaluate the needs of customers and work in a creative, proactive manner to resolve technical issues with the battery systems
• Educate installers and customers to ensure optimal confidence in the operation of their energy storage system
• Determine if a technical solution can be resolved remotely or if on-site service is required
• Communicate customer concerns with NOC Managers, Service Engineering, or Field Service as necessary
• Accurately record issues and data into a CRM database
• Provide weekend support, which may require a shifted workweek

Requirements

• Minimum 2 years of relevant work experience, preferably with an electrical, electronics, or mechatronics engineering background
• Excellent written and oral English communication skills
• Excellent customer service skills
• Ability to prioritize effectively and handle shifting priorities
• Experience with CRM systems and MS Office Suite
• Energy industry experience or background in technical support
• Understanding of distributed generation and/or energy storage systems preferred
• Experience supporting transformers, switch gear, ring main units, metering and SCADA systems
• Understand high voltage switching procedures

Benefits

• Employee Stock Purchase Plan (ESPP) - Purchase Tesla stock twice per year at a 15% discount
• Parental leave (no minimum employment period):
• Primary carers
• 18 weeks at full pay or 36 weeks half pay
• Secondary carers
• 6 weeks full pay
• Miscarriage leave - 10 days
• Employee Vehicle Loan Program
• Novated Leasing (AU only)
• Employee Vehicle Finance program (AU only) - Tesla subsidises your loan interest
• Well-being Fund
• An annual allowance of $950 USD for all employees to support their well-being in ways that are meaningful to them
• Health insurance discounts (AU only)