Associate Director of Clinical Operations

About This Role

This leadership role provides strategic oversight of clinical operations as a member of the Administrative Leadership Team. The Associate Director will supervise key clinical services and ensure consistent practice across programs, while also serving as the primary link between Clinical Operations and Finance to ensure compliance with billing and documentation requirements.

Responsibilities

• Provide strategic leadership and oversight of clinical operations
• Directly supervise Access/Intake, Emergency Services, Mobile Crisis, and Customer Service
• Work closely with Clinical Program Directors to keep clinical practice, performance expectations, and service delivery consistent across programs
• Serve as the primary link between Clinical Operations and Finance, overseeing how CPT, HCPCS, and other service codes are applied, documented, and billed in compliance with Medicaid, Medicare, MDHHS, and payer requirements
• Work with Finance and Compliance to resolve coding and documentation issues
• Track changes to service definitions
• Identify operational risks and trends
• Support the agency's financial sustainability
• Lead the development of clinical policies, procedures, and workflows
• Ensure programs meet MDHHS, Medicaid, PIHP, and contractual requirements
• Act as liaison to the agency's accrediting body
• Represent the agency on regional committees and PIHP work groups
• Develop clinical skills through regular supervision
• Collaborate with experienced colleagues
• Take on special projects aligning with your interests

Benefits

• Employee Signing Incentive for eligible new hires: $2,000 (less applicable taxes) for regular full-time employees
• Generous benefits package effective on Day 1
• 5% employer retirement contribution
• Voluntary 457(b) salary deferment plan
• Employer-paid 2X salary life insurance
• Long-term disability
• Generous contributions to medical and dental
• Vision coverage
• Short-term disability
• Accident coverage
• Legal and identity theft programs
• Voluntary life insurance
• Spring Health Mental Health Wellness program offering free counseling, life coaches, and self-care tools
• Generous paid time off with vacation, sick, personal, 13 holidays (4 floating)
• More choices through our Cafeteria Benefit plan
• Potential for career advancement

Important Details

• Team: Supportive, diverse team

About the Company

Livingston County Community Mental Health is a public mental health services provider located in Howell, Michigan, between Detroit and Lansing. The agency is joined by the shared vision to create a healthy and rewarding life in the community for everyone. Its team approach works together to serve individuals with a wide array of needs in order to create individualized pathways to wellness, resilience, recovery and self-determination.