This role leads Market Access workstreams and capabilities supporting the U.S. business within the Digital Human Health (DHH) organization. Working in partnership with Market Access leaders, business stakeholders, technology teams, and strategic service partners, the Associate Director will manage teams and workstreams aligned to selected Market Access systems. The position focuses on operational excellence, compliance, and revenue optimization, and is based out of Hyderabad.
Responsibilities
Lead day-to-day delivery across assigned U.S. Market Access Operations workstreams, ensuring quality, timeliness, control effectiveness, compliance, and stakeholder satisfaction
Own operational planning, work allocation, service-level performance, issue escalation, root-cause analysis, corrective actions, and continuous improvement for assigned projects and systems
Partner closely with Market Access leaders in the U.S. DHH organization, Finance, Contracting, Pricing, Revenue Management, Technology, and other business stakeholders
Build and maintain strong domain and operational expertise across U.S. Market Access systems, with good working knowledge of Model N and its capabilities across contract administration and adjudication, payer and provider management, rebates, chargebacks, government pricing, and revenue management
For specified systems, lead assigned system operations including user support, access administration, configuration coordination, reference and master data, workflow monitoring, reporting, incident triage, release readiness, and documentation
Lead teams supporting assigned systems for contract setup and maintenance, amendments, eligibility, pricing terms, and operational governance
Partner with business, technology, and product teams to translate business needs into systems, workflows, validations, payments, and reporting, including configuration and development activities, testing, deployment, and post-release stabilization
Perform selected activities associated with data needs including validation, exception handling, approvals, payment support, reconciliation, dispute management, and audit documentation
Drive data quality, process integration, controls, and automation across connected Market Access platforms
Collaborate with strategic service partners to improve delivery quality, productivity, controls, knowledge continuity, and operational outcomes
Lead capability development, knowledge transfer, documentation, process improvement, and operational-maturity initiatives in partnership with strategic service providers and internal teams
Implement standard operating procedures, controls, metrics, review forums, escalation paths, and clear accountability across internal and partner-supported workstreams
Act as a subject matter expert in U.S. Gross-to-Net operations and the drivers that convert gross sales to net revenue
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Lead assigned development / operational activities to provide systems supporting commercial and government rebates, chargebacks, administrative and distribution fees, deductions, contract performance, reconciliation, and related GTN processes
Support accurate and timely GTN reporting, accrual inputs, forecasts, true-ups, balance explanations, and variance investigation in partnership with Finance and business teams
Identify control gaps, data issues, duplicate or invalid claims, contract leakage, and process inefficiencies, and lead cross-functional resolution
Recruit, onboard, coach, and develop Market Access Operations talent with the right mix of domain, systems, data, and operational skills
Establish structured learning pathways in U.S. Market Access, GTN, contracting, rebates, chargebacks, systems, controls, and process excellence
Create a collaborative, inclusive, and high-accountability culture across India, U.S., and partner teams
Requirements
BA/BS in Business, Finance, Economics, Healthcare, Pharmaceutical Sciences, Information Systems, Operations, or a related field
10+ years of relevant experience in the pharmaceutical, biotechnology, healthcare, consulting, or life-sciences services industry, with strong experience supporting U.S. Market Access IT Development and Operations
Demonstrated expertise in one or more of the following areas: commercial or government rebates, chargebacks, revenue management, or customer contracting
Good working knowledge of Model N and its capabilities, with experience supporting Market Access, contract, or revenue-management workflows
5+ years of people leadership experience, with demonstrated success in building and managing delivery and operational teams, and collaboration with multiple teams
Experience leading strategic partner collaboration, knowledge transfer, process improvement, operational-maturity initiatives, or capability buildout
Experience in IT development tools and methodologies, SDLC, and AI
Strong understanding of operational controls, SOPs, audit readiness, data quality, reconciliations, issue management, access governance, and change control
Ability to interpret contracts and business rules and translate them into system configuration, operating procedures, validations, and reporting requirements
Strong communication, stakeholder management, and problem-solving skills across globally distributed business, technology, and partner teams
Nice to have:
Advanced degree such as MBA, PharmD, or relevant master’s degree
Important Details
Travel: international and domestic travel as required by business
Application deadline: 7 November 2026
About the Company
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities.
