Associate Director for Enrollment Services (Enrollment Manager)

About This Role

This Associate Director role is crucial for implementing a comprehensive, data-informed enrollment service strategy to enhance student engagement, strengthen self-advocacy, and help students navigate enrollment processes. The position requires a strong understanding of integrated one-stop student service operations and a demonstrated commitment to supporting first-generation and low-income students through strategies that increase retention, FAFSA completion, and adult learner success.

Responsibilities

• Manages service delivery strategies across the Registration Lab, FAFSA Lab, and walk-in One-Stop student service and phone operations
• Coordinates communication initiatives and service interventions to increase FAFSA filing and financial aid completion through targeted outreach strategies and staff training
• Develops and maintains service engagement data and outreach response tracking to connect students with appropriate enrollment resources and services
• Manages NEST service operations in accordance with university policies and procedures
• Supervises staff providing front-line enrollment services across multiple service points, including service labs, the main office, call center operations, outreach initiatives, and student intervention efforts
• Serves as a point of contact for campus stakeholders and supports cross-functional programmatic initiatives
• Contributes to the development of innovative service delivery models that incorporate measurable outcomes and continuous improvement practices
• Maintains expertise in enrollment and advising technologies such as Slate CRM and EAB Navigate and remains current on emerging practices in enrollment services and student support technologies
• Manage FAFSA and Registration Labs - One Stop Service Model
• Coordinates front-line operations to support a seamless student service experience
• Manage professional and clerical staff supporting Enrollment Services operations
• Oversees daily office activities and staff development to ensure efficient and effective enrollment operations
• Assists senior management in developing plans, implementing initiatives and assessing performance
• Recommends and implements improvements to schedules, policies and procedures to advance unit effectiveness
• Serves as resource expert on enrollment practices to resolve complex student issues, and assists students with special circumstances in receiving support
• Plans and executes workshops, orientation sessions, and events to acquaint students with enrollment processes
• Reviews and approves content for print and on-line enrollment materials
• Prepares analytical and statistical reports for management
• May manage professional and/or clerical staff as well as department budget