This Associate Director role involves collaborating with leadership to develop and execute administrative services strategies aligned with the broader Administrative and Office Experience (AOE) vision. The position serves as a strategic advisor to functional leaders, building trusted relationships to understand business priorities and proactively developing solutions to enable business outcomes. It suits a leader who can manage and prioritize business initiatives, assess evolving operational needs, and oversee complex projects and change management efforts.
Responsibilities
Collaborate with Administrative Services leadership and other key stakeholders to develop and execute Administrative Services strategy and priorities aligned with the broader Administrative and Office Experience (AOE) vision, including service delivery, technology adoption, and future-state support models
Serve as a strategic advisor to functional leaders, building trusted relationships to understand business priorities, align Administrative Services capabilities and support strategies, proactively develop solutions that enable business outcomes, and drive continuous improvement through innovative support models and operational best practices
Manage and prioritize business initiatives, support requests, and operational needs by assessing complexity, urgency, capacity, risk, and business impact to drive effective resource allocation, governance, and service delivery decisions
Assess and address evolving business and operational needs through strategic planning, workforce planning, financial management, performance management, and technology-enabled solutions
Establish oversight of service standards, capacity, risk, and performance metrics to ensure alignment with organizational objectives
Oversee complex projects, organizational initiatives, and change management efforts by developing communication strategies, anticipating business impacts, and guiding stakeholders through operational, organizational, and service model changes
Lead innovation, process improvement, and support model optimization efforts, leveraging onshore, offshore, specialized, and technology-enabled resources to enhance efficiency, scalability, and service quality
Coach and develop geographically dispersed teams while serving as a change agent and champion of AOE and Administrative Services strategy
Act with integrity, professionalism, and personal responsibility to uphold KPMG's respectful and courteous work environment
Requirements
Minimum seven years of recent experience in business, management, and administrative services, including people, operational, and financial management
Prior leadership experience managing teams and supporting complex business operations
Bachelor's degree or higher from an accredited college or university is required
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Possess strong skills in strategic planning, situational assessment, problem solving, and negotiation
Ability to influence decisions, manage risk, lead change, and build trusted relationships with senior stakeholders
Previous experience with offshore engagement/management
Proven ability to collaborate with organizational leadership on strategy development, workforce planning, resource allocation, and execution of business and change management initiatives
Experience driving process improvements, service delivery enhancements, and organizational priorities
Excellent verbal and written communication, collaboration, analytical, and presentation skills
Capability to lead high-performing teams, develop talent, manage competing priorities, and effectively communicate with all levels of the organization
Applicants must be authorized to work in the U.S. without the need for employment-based visa sponsorship now or in the future
Benefits
Comprehensive, competitive benefits package, with options designed to help you make the best decisions for yourself, your family, and your lifestyle
Available benefits are based on eligibility
Depending on job classification, standard work hours, and years of service, KPMG LLP provides a Total Rewards Package that includes 401(k) and medical and may include dental, vision, disability and life insurance, personal well-being and Personal Time Off
Each year KPMG publishes a calendar of holidays to be observed during the year depending on your job classification and entity affiliation
About the Company
KPMG provides audit, tax, and advisory services for organizations in today's most important industries. Its growth is driven by delivering real results for clients, and its culture encourages individual development, embraces an inclusive environment, rewards innovative excellence, and supports its communities. KPMG is consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Seramount, Fair360, and others.
