About This Role
This Associate Customer Success Manager role focuses on ensuring the retention, growth, and strong relationships with Spanish and French educational institutions. The core objective is to manage relationships so that customers achieve maximum value from the company's software services and to upsell the wider solutions portfolio. The ideal candidate thrives at the intersection of customer partnership and commercial growth, with a passion for supporting educators and institutions in advancing teaching, learning, and academic integrity.
Responsibilities
- Manage a portfolio of higher education customers across Spain and France
- Build strong relationships with stakeholders at all levels within customer institutions
- Drive customer adoption, satisfaction, retention, and long-term success
- Develop and execute account plans aligned with customer goals
- Deliver business reviews, presentations, and customer engagement activities
- Identify and support upsell, cross-sell, and renewal opportunities
- Use customer insights and engagement data to manage risks and growth opportunities
- Collaborate with Sales, Product, Marketing, and Solutions teams to support customer needs
- Capture and share customer feedback to improve products and customer experience
- Generate referral opportunities and develop customer advocates
- Maintain accurate CRM records and account activity
- Continuously invest in personal and professional development
Requirements
- 1-2 years of experience in Customer Success, Account Management, or a similar client-facing role, preferably in SaaS, EdTech, or the education sector
- Fluent in English, Spanish, and French
- Strong interpersonal, communication, presentation, and negotiation skills, with the ability to articulate value clearly to diverse higher education stakeholders
- Excellent problem-solving, time-management, and organisational skills, with a data-driven approach and experience using CRM/Customer Success platforms (e.g., Salesforce)
- Proven ability to work effectively as a collaborative teammate with curiosity, accountability, and a growth mindset
- Understanding of the education technology landscape and institutional challenges around teaching, learning, and academic integrity
- Demonstrated ability or potential to achieve customer retention, upsell, and satisfaction targets in a fast-paced environment
Benefits
- Generous time off
- Health and wellness programs that provide choice, flexibility, and a safety net for life's challenges
- Remote-first culture that empowers you to work with purpose and accountability
- Comprehensive package that prioritizes overall well-being
