About the role
As a Customer Experience Associate, you are responsible for delivering exceptional service to our customers while creating a luxury experience. You will remove obstacles, provide support, and are empowered to “do the right thing.” This is an ideal role for a polished individual with a passion for service, design and home furnishings.
YOUR RESPONSIBILITIES
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Live Our Vision, Values and Beliefs every day
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Represent the RH brand through polished communication, personal appearance and professionalism
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Engage with the customer to identify their needs and partner them with the best associates to deliver unparalleled service and exceed their expectations
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Collaborate with cross-functional partners and Leaders to ensure the customer’s needs are not only met but also exceeded
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Build brand loyalty and revenue by being well-versed in RH product offerings, processes and systems
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Innovate with an entrepreneurial spirit and a passion for building and maintaining relationships
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Qualify and educate potential design customers on services offered by RH Interior Design
OUR REQUIREMENTS
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1+ years of experience in Customer Service, high-end furniture and luxury retail preferred
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Fluent in Italian and English, written and spoken
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Poise and confidence to interact with high-end customers while maintaining confidentiality
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People and relationship-driven
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Driven to deliver first-class service and exceed customer expectations
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Ability to recognize and respond to multiple priorities
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Exceptional analytical, problem-solving and decision-making skills
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Strategic, highly organized and results-oriented
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Excellent verbal and written communication skills
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Commitment to Quality with exceptional attention to detail
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Proficiency with Mac Operating System, IOS devices, Microsoft Office, Salesforce and Google Applications
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Willingness to work a flexible schedule, including evenings, weekends and holidays
PHYSICAL REQUIREMENTS
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Ability to be productive working in a hybrid model: 3 days in the office, 2 days remote
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Ability to travel to the nearest gallery as needed
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