About the role
We are looking forward to hire JAGGAER Professionals in the following areas :
: Application Support Analyst (L1 / L1. 5)Role OverviewWe are hiring an Application Support Analyst for L1 and L1. 5 support across DocuSign, SmartSolve, TrackWise, and JAGGAER. The role involves handling incidents, service requests, and performing deeper troubleshooting for business-critical enterprise applications. Key Responsibilities1. Incident Service Request Management
- Handle tickets via ServiceNow or similar tools
- Perform triage, prioritization, and resolution within SLA
- Resolve standard issues using SOPs, KB articles, and runbooks
- Escalate complex issues to L2/L3 with proper analysis and documentation
- Provide regular updates to end users
- Application Support (Mandatory Scope)
- DocuSign: Envelope failures, workflow issues, access
- SmartSolve: Quality workflows, document control, deviations
- TrackWise: CAPA, audit, complaint management
- JAGGAER: Procurement workflows, supplier onboarding
- Support user queries and access issues
- Perform basic configurations and data corrections
- L1. 5 Troubleshooting
- Analyze recurring or complex incidents
- Perform log and error analysis
- Identify patterns and suggest fixes
- Coordinate with infra and vendor teams
- Monitoring Operations
- Monitor jobs, integrations, and system health
- Perform daily checks and scheduled tasks
- Knowledge Management
- Maintain SOPs and knowledge articles
- Update KEDB
- Compliance Documentation
- Follow audit and compliance requirements
- Maintain proper documentationMandatory Skills- Hands-on experience in at least 2-3 applications: DocuSign, SmartSolve, TrackWise, JAGGAER (MANDATORY)
- Strong understanding of application workflows
- Experience in L1/L1. 5 support
- Knowledge of ITIL processes
- Experience with ticketing tools (ServiceNow preferred)Preferred Skills- GxP/regulated environment exposure
- Basic SQL or log analysis
- Knowledge of integrations/APIs
Experience1-2 years in application support rolesEducationBachelor s degree in Engineering, IT, or related fieldShift ModelWillingness to work in shifts / on-callKPIs- SLA adherence
- First-time resolution
- Ticket quality
- User satisfaction
- Reduction of repeat incidents
Our Hyperlearning workplace is grounded upon four principles
- Flexible work arrangements, Free spirit, and emotional positivity
- Agile self-determination, trust, transparency, and open collaboration
- All Support needed for the realization of business goals,
- Stable employment with a great atmosphere and ethical corporate culture
Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.
Millions of jobs, with real people getting hired every day
Questions, answered
Click "Apply with JobAssist" – we tailor your resume and application to this role and submit it for your approval.
Yes. This role at Yash Technologies was screened before publishing – we confirmed the employer before listing it.
The employer didn't disclose a salary range for this listing. JobAssist shows pay whenever it's available.
This position can be done from anywhere, with no in-office requirement.
Yes – every application is tailored from your profile and this job's requirements, and you can review and edit before it's sent.