Associate Banker

About This Role

Working as an Associate Banker at Chase involves creating memorable experiences for clients and employees by providing attentive and friendly service. This role focuses on building lasting relationships, assisting clients with banking solutions and technology, and contributing significantly to the branch's success.

Responsibilities

• Create a welcoming environment by delivering attentive and friendly service, greeting clients, managing lobby traffic, and scheduling/canceling client meetings
• Exceed client expectations by providing account servicing and maintenance, opening new accounts, and complying with all policies, procedures, and regulatory requirements
• Educate and assist clients with day-to-day banking transactions, including the usage of technology self-service options like the Chase Mobile App and ATMs
• Build meaningful relationships with clients by actively listening, asking thoughtful questions, demonstrating empathy, and sharing product knowledge and solutions
• Partner with other branch team members to help clients achieve their financial goals
• Perform branch operations, which may include managing cash devices such as the cash vault or ATM, while adhering to all bank policies and procedures

Requirements

• Ability to put clients first and exceed their expectations, delivering attentive and friendly service and creating a welcoming environment
• Ability to build trusted relationships, demonstrating genuine care and concern during interactions with clients
• Ability to engage clients, communicating clearly and politely to understand and help, anticipating client needs
• Ability to quickly and effectively resolve client issues with attention to detail, providing a consistent client experience
• Ability to elevate the client experience, working collaboratively as a team to deliver seamless service with care and sincerity
• Ability to quickly and accurately learn products, services, and procedures
• Client service experience or comparable experience
• High school diploma or GED equivalent

Nice to have:

• Strong desire and ability to influence, educate, and connect customers to technology solutions
• Cash handling experience

Important Details

• Schedule: 30 hours
• Locations: Multiple locations

About the Company

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Its mission is to create engaged, lifelong relationships and put customers at the heart of everything it does. It also helps small businesses, nonprofits, and cities grow, delivering solutions to solve all their financial needs.