About This Role
Directing and overseeing all aspects of an Assisted Living Residence is the core of this role, ensuring high-quality services for residents while maintaining regulatory compliance. This position suits a leader with a person-centered philosophy of care, working collaboratively with residents, families, staff, and community partners.
Responsibilities
- Direct and oversee the day-to-day operations of the Assisted Living Residence, SNALR, and EALR programs
- Ensure compliance with all applicable federal, state, and local laws, regulations, and licensing requirements
- Develop, implement, and maintain policies and procedures that safeguard resident rights, health, safety, and overall well-being
- Monitor regulatory changes and ensure organizational compliance with assisted living standards
- Coordinate and oversee regulatory surveys, audits, inspections, and corrective action plans
- Promote efficient, effective, and professional service delivery
- Provide regular operational reports and updates to executive leadership and participate in organizational leadership meetings
- Oversee resident admissions, assessments, wellness planning, service coordination, and discharge planning in accordance with residency agreements, program requirements, and New York State regulations
- Ensure residents and their families are actively involved in care planning, service decisions, and wellness initiatives
- Advocate for residents and promote individualized, person-centered care
- Ensure appropriate staffing levels and effective oversight of personal care, nursing, assisted living, and memory care services
- Foster strong relationships with residents and families through ongoing communication, education, and engagement
- Promote an environment that enhances residents’ quality of life, dignity, and independence
- Lead and participate in Quality Assurance and Performance Improvement (QAPI) activities
- Ensure incidents, complaints, concerns, and grievances are documented, investigated, resolved, and monitored for trends
- Conduct or oversee quality, compliance, and operational audits
- Implement corrective actions and performance improvement initiatives as necessary
- Monitor outcomes and continuously evaluate service quality and resident satisfaction
- Create and maintain a positive, respectful, and collaborative work environment
- Provide leadership, mentoring, coaching, education, and recognition to staff
- Support employee engagement, retention, and professional development
- Conduct regular staff meetings, leadership rounds, and interdisciplinary communication activities
- Promote a culture that reflects the organization's mission, values, and person-centered philosophy of care
