About the role
OUR PURPOSE AND CULTURE
At Rosewood Hotel Group, we are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every destination while setting new benchmarks for positive impact.
As a pioneering collective with a shared purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood, we answer The Calling. Together, we Make the Place.
Rosewood Blue Palace will open in Crete, Greece in April 2027 and we are now seeking talented individuals to help bring the re-imagining of this stunning property to life.
The Assistant Technology Experience Manager will be based on-site at the hotel in Elounda, Crete, starting as soon as possible.
THE ROLE
The Assistant Technology Experience Manager assists the Director of Technology Experience in the execution and day-to-day management of technology operations at the property level, ensuring all systems support guest experiences, operational efficiency, and business objectives.
This role helps translate corporate IT strategies and initiatives into practical implementations while managing critical infrastructure, cybersecurity, and guest-facing technologies. The Assistant Technology Experience Manager demonstrates drive in delivering technology projects on time and within budget, maintains a guest-centric approach to all technology solutions, and proactively identifies opportunities to improve systems and processes. They will respond quickly to requests from property leadership and corporate IT teams in ensuring that technology systems are reliable, secure, and operating effectively on a day-to-day basis.
HOW YOU'LL MAKE THE PLACE
Technology Operations & System Management
Manages daily IT operations including system monitoring, maintenance, and troubleshooting to ensure optimal performance.
Assists in the execution of technology projects and initiatives within established timelines and budgets.
Monitors system performance metrics and reports on operational efficiency to ensure reliable service delivery.
Cloud Infrastructure & Digital Solutions
Manages and maintains cloud platforms (Azure, MS Entra ID, Oracle Cloud Infrastructure) for daily operations, implementing cloud-based solutions and automation tools as directed.
Executes automation projects and monitors cloud resource utilization and costs.
Proactively identifies opportunities to optimize infrastructure performance and support digital transformation initiatives at the property level.
Guest Experience & Systems Support
Provides technology support to hotel operations and guests, managing property management systems (PMS, POS) and guest-facing technologies.
Implements guest experience enhancements through technology solutions and coordinates with departments to optimize technology integration with service delivery.
Monitors and troubleshoots technology issues affecting guest services and executes digital solutions that improve guest personalization and satisfaction.
Cybersecurity & Compliance Operations
Executes cybersecurity policies and maintains security protocols, implementing security measures using Defender end point security, antivirus, web filtering, and patch management.
Ensures compliance with data security and privacy regulations (GDPR, CCPA) and maintains ROPA documentation.
Conducts property-level privacy awareness training and executes corporate privacy requirements on schedule.
Team Coordination & Technical Support
Supervises IT support staff and provides technical guidance and mentorship to team members.
Identifies opportunities to improve team performance and coordination while training staff on new technologies and security protocols.
Project Implementation & Vendor Management
Assists in the execution of assigned technology projects and ensures deliverables meet specifications within established timelines and budgets.
Proactively coordinates project activities and addresses challenges to ensure successful completion and delivery of results.
Documentation & Training Support
Maintains up-to-date documentation for technology systems and procedures, creating user guides and training materials.
Conducts training sessions on new technologies and security practices, assisting in developing technology literacy across hotel departments.
Continuously improves documentation and training based on staff feedback to enhance usability and adoption.
COULD THIS BE YOU?
- Technical Expertise:
o Strong knowledge of cloud platforms (Azure, MS Entra ID, Oracle Cloud Infrastructure) with hands-on experience
o Experience with hotel property management systems (PMS, POS) and guest-facing technologies
o Understanding of cybersecurity frameworks and privacy regulation compliance
o Knowledge of automation tools and scripting capabilities
o Experience with network infrastructure, server management, and system integration
o Familiarity with data analytics and database management systems
- Management & Communication Skills:
o Strong communication and interpersonal skills with ability to work at all organizational levels
o Project coordination experience with focus on implementation and execution
o Ability to translate technical concepts for non-technical audiences
- Industry Knowledge:
- Strong communication and interpersonal skills with ability to work at all organizational levels
- Project coordination experience with focus on implementation and execution
- Ability to translate technical concepts for non-technical audiences
- Bachelor’s degree in information technology, Computer Science, or related field
- Minimum 3 years of IT leadership experience, preferably within the luxury hospitality industry
- Pre-opening experience an advantage
Preferred Qualifications
- Cybersecurity and MS certifications (Security+, CISSP Associate, ITIL, MS Azure fundamentals, MS Azure Administrator, or equivalent)
- Project management experience or certifications
- Experience with automation tools and scripting languages
- Knowledge of hospitality-specific technologies and integrations
- Previous experience in luxury hospitality technology operations
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
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