Assistant Store Manager - Operations

About This Role

The Assistant Store Leader of Operations directs and supports the Store Leader in achieving all store goals, including guest service, sales, operating expenses, loss prevention, and merchandising. You will drive both associate and guest engagement by providing exceptional service, building relationships, sharing product knowledge, and maintaining a clean store environment. This role suits a leader who can increase sales, find operational efficiencies, and develop top talent.

Responsibilities

• Foster a guest-focused team environment by driving volume and anticipating guest needs
• Achieve excellent guest service by role-modeling company service standards
• Proactively provide timely feedback to associates, reward and recognize performance to drive retention
• Hold self and associates accountable for achievement of financial results and performance standards
• Manage conflict and coach by applying company
• Empower and involve associates in decision-making processes
• Receive feedback and foster dialog around solutions
• Develop associates through an individualized approach by matching talent with tasks, delegating, and challenging on results
• Foster team commitment through support, relationship building, and recognizing individual contributions
• Lead by managing through change and adversity
• Make recommendations on hiring, promotions, and terminations of team members based on performance
• Consistently meet or exceed store and individual goals and contribute to the store
• Engage guests and make their shopping experience exceptional
• Co-Lead floor sets/refresh management
• Manage and oversee scheduling
• Manage back of house organization
• Manage shipment and product prep process (steaming, hanging etc.)
• Plan and manage merchandise markdown process
• Manage supply orders, maintenance & cleaning
• Manage Inventory/Damages
• Audit and manage banking & loss prevention systems
• Train new associates on operational processes
• Co-manage payroll and be responsible for the store
• Be responsible for decisions regarding store operations and planning
• Control workflow through successful planning and delegation
• Execute task directives within designated time frames
• Complete opening/closing procedures
• Adhere to loss prevention practices and report potential incidents to ensure shortage control in order to protect Company assets
• Communicate effectively with the executive team
• Lift & carry heavy boxes (up to 30 lbs)
• Utilize and manage the use of weekly reporting to track, analyze and communicate business results and determine strategies to maximize sales