Assistant Store Manager - Operations

About This Role

An Assistant Store Manager in Training (OASM-IT) will gain hands-on experience in the key responsibilities and functions of an Operations Assistant Store Manager at The Home Depot. The OAM-IT will undergo a comprehensive training program that includes hands-on experience, mentorship, and leadership development. Throughout their training, OAMs in Training will become familiar with Manager on Duty duties and learn to manage various aspects of the store, including associates, sales, customer service, safety standards, product availability, store presentation, and overall profitability. They will learn to oversee the smooth operation of several key areas, including the Customer Service Desk, Receiving, Tool Rental, Order Fulfillment, Lot Loaders, and the Back Office. OASMs in Training will collaborate with the Store Manager, Assistant Store Managers (ASMs), and operational field teams and learn to develop and implement strategies that boost sales and profitability, creating actionable game plans for departmental success, and ensuring smooth department operations. OASM-ITs are expected to lead by example. Additionally, they have a responsibility to uphold, maintain, and support all lawful company policies and positions. During the OASM-IT training period, which will be up to 6 weeks, you will be learning to execute OASM key responsibilities.

Responsibilities

• Participate in a structured training program covering all aspects of retail store management, including operations, customer service, sales & profitability, and company policies and procedures
• Learn and demonstrate tactics to support key accountability: staffing and scheduling, identifying and resolving stock deficiencies, supervisor associates in selling behaviors, resolving customer issues and concerns, and supporting service needs for both installed sales/special orders and product sales
• Learn and demonstrate the performance management process, to include review of associate performance and how to execute the associate disciplinary process when necessary
• Complete all assigned training modules and assessments
• Supervise Associates in the selling effort and lead GET culture and set the example
• Drive customer service and associate engagement through the store; ensure Customer concerns are solved effectively and take necessary actions to resolve situations promptly
• Work with key partners to plan merchandise placement, signing and support stock integrity through inventory management
• Learn how to maintain and operate all store equipment and systems as well as how to manage daily financial operations
• Perform Opening, Closing MOD and other whole store focus responsibilities
• Adhere to all Company policies and procedures and hold associates accountable for following all Company policies and procedures
• Command store standard operating procedures (SOP’s), especially those involving Safety compliance and learn tactics to maintain process accuracy and take steps to mitigate shrink