About This Role
An Assistant Store Manager impacts the team member and guest experience daily as an essential part of the store leadership team. This role involves leading and coaching team members, holding them accountable for results, and ensuring an outstanding guest experience. Assistant Store Managers also handle administrative and operations activities, including floor management and scheduling.
Responsibilities
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
- Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations
- Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
- Support the store’s recruiting and hiring process, onboarding training, and overall performance management activities
- Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth
- Collaborate with Store Manager to plan and prepare team member schedule according to labour requirements, availability, and budget considerations
- Establish supportive and productive relationships with all team members, focusing on personal and professional development
- Collaborate with team members to ensure an optimal guest experience that values guests’ time and support store operations
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs
- Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests
- Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests
- Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs
- Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team
- Implement the Store Manager’s vision for the store and cascade to team members
- Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning)
