About This Role
This role combines working on the sales floor with leading a team, taking responsibility for daily store operations and inspiring both customer advisors and other assistant managers. The ideal candidate will be fascinated by the world of beauty and wellness and have a talent for coaching and supporting others' development.
Responsibilities
- Lead the team during the Store Manager's absence, taking responsibility for daily operations, supporting the team in decision-making, and inspiring Customer Advisors and other Assistant Managers to create exceptional customer experiences
- Cooperate with the Store Manager to create development plans, sales strategies, and initiatives that will make both customers and the team even happier to be in the store
- Become an expert on the products, answering customer questions and presenting products with confidence and passion, fully embodying the Feel Good Experience
- Take care of operational aspects, including schedules, inventory, cash handling, and all back office processes that allow the store to operate smoothly and in full harmony
- Develop your team and make goal achievement a pleasure, inspiring, conducting developmental conversations, and creating an atmosphere where everyone is eager to contribute to shared success
- Be a brand ambassador, ensuring a professional presence and every detail that builds the boutique's atmosphere
Requirements
- Minimum 3 years of experience in retail or customer service
- Minimum 1 year of experience in a team leader role
- Enjoy working in a store environment: the pace, variety, and new tasks each day
- Results-oriented, enjoying success and naturally able to transition conversations into sales
- Excellent interpersonal skills and easily adaptable to diverse situations
- Able to inspire a team, cooperate with a Store Manager, and build relationships with customers (both talkative and more reserved ones)
- Available during store opening hours, including evenings and weekends
Benefits
- Rituals Rootcamp – an onboarding program to fully get to know the brand, products, and your role
- Monthly Kick-Off events with product news, workshops, results analysis, and planning for the next month
- Opportunity to receive a monthly bonus of up to 12% above gross salary for achieving store goals
- Employee discounts, goodie bags, and gifts
- Access to wellbeing benefits
- Development opportunities, including The Book of Rituals (a training platform) and daily coaching
Important Details
About the Company
Rituals is a company that operates in the beauty and wellness sector, offering products and experiences to promote a 'Feel Good Experience'.
