About This Role
This Assistant Store Manager role supports the Store Manager in all aspects of store operations, focusing on customer experience, sales, and team development. It involves overseeing daily activities, ensuring brand standards, and managing operations when the Store Manager is not present.
Responsibilities
- Provide supervision and support the direction planning of associates' daily goals and activities to deliver an exceptional client experience
- Maximize sales/KPIs and drive customer loyalty in assigned stores, with emphasis on both in-store selling and Omni-channel
- Ensure all brand standards are met, including merchandising, POGs, marketing, back rooms, and dress code
- Act as the main point of contact to resolve customer issues and concerns
- Analyze store trends and anticipate customer demands
- Engage, train, and develop teams to achieve positive results
- Leverage internal hiring platforms and actively recruit to build a strong network of external candidates to fill positions when required
- Identify strengths and opportunities for each associate and effectively address them by coaching or counseling
- Hold the team accountable to company policies and expectations
- Maintain positive associate relations by resolving associate concerns and keeping associates informed of relevant company information
- Build strong working relationships with Store Manager peers
- Maintain consistent and timely communication with AM/DM
- Foster an environment of diversity, inclusion, and belonging
- Ensure execution of all company processes through training, management, analysis, and continuous improvement
- Ensure all processes to support digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS)
- Effectively manage inventory through ordering and shipment processing
- Manage payroll hours to the needs of the business and schedule appropriately
- Ensure all store opening and closing procedures are performed correctly
- Follow through with company directives, assignments, and projects in a timely and accurate manner
- Ensure the store environment is safe at all times for associates and customers
- Ensure all policies and procedures are followed and enforced regarding safety and loss prevention
- Protect company assets by ensuring all inventory and cash control procedures are being followed in store as they relate to shrink, damages, banking, etc.
- Analyze and utilize all available reporting, tools, and technology
- Ensure stores are compliant with all HAZMAT training and execution
Requirements
- High School Diploma or equivalent
