About This Role
Assisting the Store Manager in upholding the daily store operations of a retail store is the primary purpose of this role, ensuring maximum sales and profitability through merchandising execution, managing expenses and inventory, training and development of the store team, human resources management, and outstanding customer service. The role suits a dedicated employee who can help customers have the best experience possible every time they enter a DTLR store.
Responsibilities
- Be responsible for overall quality and performance of the retail store staff
- Ensure compliance of all company policies and procedures
- Model effective leadership to gain commitment to store goals and training standards
- Assist with the recruitment, selection and training and development of store personnel
- Assist, and provide feedback to Store Manager on annual performance evaluations for all store employees
- Assist with expense management and develop strategies that position stores to perform in accordance with the budget
- Assist Store Manager with monitoring and identifying issues relevant to the loss or inconsistencies in the Store to ensure store achieves successful goals of shrink that are at or below company plan
- Monitor and control all aspects of operational compliance, safety and business standards
- Support the training of all employees in suggested selling and merchandising techniques
- Ensure company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment
- Assist in the completion of accurate and regular merchandise inventory counts
- Perform other duties as may be assigned
Requirements
- Minimum of one (1) year in retail management
- Solid knowledge of business
- Excellent command of the English language to effectively communicate with management, associates and customers
- High level of interpersonal skills to handle sensitive and confidential situations
- Demonstrated poise, tact, and diplomacy
- Ability to think strategically, plan and organize effectively
- Ability to maintain an exemplary degree of professionalism in all situations
- Proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
- Results driven with demonstrated critical and creative thinking skills
- Project management, time management, analytical and superior organizational skills
- Demonstrated ability to exercise discretion, confidentiality, and independent judgment with the ability to use compassion and diplomacy
- Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources
