About This Role
This role involves assisting the Store Manager in the daily operations of a retail store, focusing on sales and profitability through merchandising, expense and inventory management, team development, human resources, and customer service. It suits a dedicated employee who can help customers have the best experience possible.
Responsibilities
- Be responsible for the overall quality and performance of the retail store staff
- Ensure compliance with all company policies and procedures
- Model effective leadership to gain commitment to store goals and training standards
- Assist with the recruitment, selection, training, and development of store personnel
- Assist and provide feedback to the Store Manager on annual performance evaluations for all store employees
- Assist with expense management and develop strategies that position stores to perform in accordance with the budget
- Assist the Store Manager with monitoring and identifying issues relevant to loss or inconsistencies in the store to ensure the store achieves successful goals of shrink that are at or below company plan
- Monitor and control all aspects of operational compliance, safety, and business standards
- Support the training of all employees in suggested selling and merchandising techniques
- Ensure company customer service standards are upheld so that each customer receives outstanding service by providing a friendly environment
- Assist in the completion of accurate and regular merchandise inventory counts
- Perform other duties as may be assigned
Requirements
- Minimum of one (1) year in retail management
- Solid knowledge of business and an excellent command of the English language to effectively communicate with management, associates, and customers
- High level of interpersonal skills to handle sensitive and confidential situations, continually demonstrating poise, tact, and diplomacy
- Ability to think strategically, plan, and organize effectively
- Maintain an exemplary degree of professionalism in all situations
- Proficient analytical ability to gather and summarize data for reports, find solutions to various administrative problems, and prioritize work
- Results-driven with demonstrated critical and creative thinking skills
- Project management, time management, analytical, and superior organizational skills
- Demonstrated ability to exercise discretion, confidentiality, and independent judgment with compassion and diplomacy
- Proven ability to plan, organize, multi-task, set priorities effectively and efficiently to proactively respond to changing demands, from multiple sources
- Ability to execute directives with precision and consistency
