About This Role
The Assistant Store Manager supports the Store Manager in all aspects of store operations and administration, ensuring the accomplishment of store goals. This role involves overseeing various product areas, upholding company standards, and providing exceptional customer service, while also assuming supervisory control in the Store Manager's absence.
Responsibilities
- Assist the Store Manager in controlling company assets
- Consult with the Store Manager to establish action plans for departmental and overall store responsibilities, including selling, restocking, merchandising, ordering, and scheduling
- Assume responsibility for the entire store in the absence of the Store Manager
- Assist the Store Manager in overall personnel recruiting, training, and evaluation
- Provide knowledge and guidance to employees and customers in all departments when necessary
- Monitor inventory, sales statistics, and expenses to ensure profitability in all departments
- Direct staff to ensure each department's responsibilities and standards are completed
- Keep the Store Manager informed about inventory movement and customer trends
- Assure quality customer service is maintained
- Perform general administrative duties as needed and be trained in the Store Manager's responsibilities
- Produce and give extraordinary customer service, including helping customers as they enter the store and assisting multiple customers during peak periods
- Promote and sell services and merchandise
- Practice and uphold all company policies, procedures, and standards as listed in the operations policy manual, personnel policy manual, visual manual, customer service manual, and company memos
- Protect the company's assets and financial information by ensuring the accuracy and effectiveness of internal control procedures and informing management and/or appropriate officials of potential fraud risk
- Supervise employees in the absence of the Store Manager
- Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws, including interviewing, training employees, planning, assigning, and directing work, and resolving problems
Requirements
- Experience working in a retail environment, preferably in footwear and athletic apparel
- 1-3 years of customer service experience
- Excellent interpersonal and communication skills
- Ability to work in a fast-paced environment
- Ability to assist in managing a team and keep up with overall goals and profits
- Self-starter with initiative to take on important tasks without being asked
- Strong attention to detail with the ability to handle multiple tasks simultaneously and with precision
