About This Role
An Assistant Shop Manager at Take 5 Oil Change leads a team of technicians to provide fast, friendly, and reliable oil change services. This includes overseeing daily shop operations, training staff, managing inventory, and ensuring high standards of safety, quality, and efficiency. This position suits a people-focused leader who thrives in a hands-on, fast-paced environment and enjoys developing others.
Responsibilities
- Oversee daily shop operations, including scheduling, inventory control, and workflow optimization
- Monitor and manage shop performance metrics such as sales, labor costs, and customer satisfaction
- Ensure all services including oil changes, tire rotations, coolant exchanges, and differential services are performed safely and efficiently
- Conduct End of Period (EOP) and End of Year (EOY) inventory audits; manage product ordering and restocking
- Ensure compliance with all safety, environmental, and operational regulations
- Serve as the first line of defense for customer service and issue resolution
- Greet customers, assess their needs, and ensure they receive a high-quality, hassle-free experience
- Check in with customers before they leave the shop to confirm satisfaction
- Train and hold the team accountable for maintaining exceptional customer service at every interaction
- Motivate and develop staff to meet operational goals and sales targets
- Foster a positive, collaborative work culture that reflects the Take 5 values
- Enforce strict adherence to safety procedures for employees and customers
- Ensure all waste and materials are handled in accordance with environmental regulations
- Maintain cleanliness and organization across all work areas and equipment
Requirements
- Ability to lift up to 50 pounds and perform physical tasks for extended periods
- Ability to maneuver in and out of a shallow 3-foot service pit safely under vehicles
- Frequent standing, bending, twisting, and use of hands for grasping, pulling, and turning
- Willingness to work in varying weather conditions (hot or cold)
- Must be alert, safety-conscious, and aware of surroundings at all times
- Reliable transportation required
Benefits
- Career growth opportunities following a "Pit Tech to President" path
- Family-oriented team culture that values integrity, energy, and service excellence
- Recognition through an annual Shop Manager Conference and company-wide employee contests
- Opportunities to transfer across Take 5 locations nationwide
- Daily skill development in leadership and technical experience
