About the role
We’re Changing Entertainment. Come Join Us.
We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of coworkers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.
Initial placement within the salary range is based on an individual's relevant knowledge, skills, and experience. Base salary is just one component of our competitive Total Rewards package, which includes wellness programs designed to support our team members' financial, physical, and mental well-being. Specific benefits—such as day-one medical coverage, 401(k) matching, and annual performance bonus—may vary by position. Paid time off is earned according to the local policy and increases with the length of employment.
We Love Our Work.
- Responsible for supervising the Food & Beverage Outlet designated to this role and the overall daily management of a designated shift. Supports, administers, and manages operational goals and monitors achievements of performance and profit objectives
- Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives, and achieving guest satisfaction
- Responsible for assisting in the budget process for the department and providing recommendations; ensures compliance to departmental budget initiatives; reports budget concerns to manager
- Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise. Responsible for the overall achievement of department customer service goals
- Assists in the maintenance and development of procedures for food service and inspects menu items for maximum customer satisfaction
Bring Us Your Best.
- Associate degree (A.A) in related field; two (2) years of Food & Beverage experience; or equivalent combination of education and experience.
- Minimum two (2) years of previous supervisory experience required.
- Must have excellent written and verbal communication skills
- Ability to maintain a high level of confidentiality and professionalism
- Must be proficient in Microsoft Office applications (Excel, Word, Outlook, etc.).
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Ability to maintain a high level of energy and take a proactive and strategic approach to dealing with issues
- Ability to work all shifts, including nights, weekends, and holidays, as business needs dictate
Stay in the Game. Follow Us.
We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via theScore Bet Sportsbook and Casino®.
Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.
We're changing entertainment.
Follow us.
Equal Opportunity Employer
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