Assistant Registrar for Client Services

Posting Number

STA00458PO26

Job Family

Student Administrative Services

Job Function

Registrar's Office

USC Market Title

Assistant Registrar

Link to USC Market Title

https://uscjobs.sc.edu/titles/133959

Job Level

M1 - Managerial

Business Title (Internal Title)

Assistant Registrar for Client Services

Campus

Columbia

Work County

Richland

College/Division

Enrollment Management

Department

EM Office of the Registrar

State Pay Range

G10

USC Market Range

MRG - $57,779 $72,224 $86,669

Anticipated Hiring Range

Salary commensurate with qualifications.

Location of Vacancy

Part/Full Time

Full Time

Hours per Week

37.5

Work Schedule

• Standard working schedule: 8:30am – 5:00pm
• Must be willing to work a flexible schedule to meet the needs of the department.

Basis

12 months

Job Search Category

Student Services

About USC

About University of South Carolina

From the Upstate to the Lowcountry, the University of South Carolina system is transforming the lives of South Carolinians through the impact of our eight institutions and 20 locations throughout the state. More than 50,000 students are enrolled at one of eight institutions, including the research campus in Columbia and comprehensive four-year universities in Aiken, Upstate and Beaufort. In addition, our Palmetto College campuses in Salkehatchie, Union, Lancaster and Sumter enable students to earn associate or bachelor’s degrees through a combination of in-person, online or blended learning. All of our system institutions place strong emphasis on service — helping to build healthier, more educated communities in South Carolina and beyond.

Veterans' Preference Statement

The University of South Carolina is committed to equal opportunity and proudly values the skills and experience military veterans bring to our workforce. Across South Carolina, we are making veterans a priority for employment and recognize their vital contributions to our state and our communities.

Benefits for FTE Positions

The University of South Carolina (USC), through the State of SC and Public Employee Benefit Authority (PEBA), offers employees a valuable benefits package, including health and life insurance, generous paid leave and retirement programs. To learn more about USC benefits, access the "Working at USC" section on the Applicant Portal at https://uscjobs.sc.edu. Research Grant or Time-limited positions may be eligible for all, some, or no benefits, based on the grant or project funding.

Position Description

Advertised Job Summary

This position will provide oversight to the Client Services Team and will supervise team members. This role will serve as a point of contact for escalations. In addition, this position will provide perform daily Client Services duties to include providing information to clients, producing transcripts and enrollment verifications, Registrar’s Office forms, retrieves information from the student information system. Assists with daily deposit submissions to the Bursar’s Office and Payment Card Industry (PCI) Compliance. Ensure and maintain front office and telephone coverage during all business hours.

Job Related Minimum Required Education and Experience

• Requires a bachelor’s degree in a job related field and 5 or more years of job related experience, which may be substituted by an equivalent combination of job related certification, training, education, and/or experience.

Required Certification, Licensure/Other Credentials

Preferred Qualifications

• Must have exceptional customer service and conflict management skills.
• Action-oriented, highly dependable, and adaptable to changing circumstances.
• Adept at engaging others in facilitating decision-making.
• Experience with academic records, registration, advising, and instructional processes and student information systems in higher education is preferred.

Knowledge/Skills/Abilities

• Demonstrated leader with supervisory experience and a strong understanding of the policies and procedures affecting service areas.
• Communicates effectively and confidently while building and maintaining positive working relationships with faculty, academic administrators, systems analysts, and support staff.
• Functions as a collaborative team member who can work independently without ongoing supervision, process and prepare written information, analyze complex processes, and develop solutions to problems.
• Able to perform effectively under the pressure of rigid deadlines while maintaining discretion when handling confidential materials.

Job Duties

Job Duty

Client Services
Provides operational direction and guidance to the Client Services area. Monitors and evaluates the quality of service provided to constituents via office visits, telephone calls, and electronic communications. Recommends and facilitates service enhancements. Acts as key resource and point of escalation for Client Services team. Maintains composure and resolves concerns in a direct and tactful manner.

Essential Function

Yes

Percentage of Time

30

Job Duty

Academic Records & Student Registration
Maintains a strong commitment to the integrity, accuracy, and security of all student data. Validates and controls all requests for reports concerning confidential student information in accordance with FERPA guidelines. Serves as subject matter expert in registration processes and procedures. Assists with troubleshooting registration errors and managing registration exceptions. Establishes policies and procedures in conjunction with Registrar goals and objectives.

Essential Function

Yes

Percentage of Time

30

Job Duty

Compliance Reporting / Safety Management
Maintains compliance documentation in accordance with Payment Card Industry Data Security Standards (PCI DSS). Completes annual PCI Compliance survey and collects Attestation of Compliance certificates. Manages daily receipts, deposits, and account reconciliation for all register transactions. Reports financial details to the Office of the Bursar within the established timeframe. Performs periodic reviews of safety management procedures to ensure proper preparation and response to critical events.

Essential Function

Yes

Percentage of Time

10

Job Duty

University Events
Organizes staffing support for University events requiring Registrar’s services including new student orientation and move-in day. Assists with the planning of Fall and Spring Commencement duties handled by the Office of the University Registrar. Organizes the student process and recession at University Commencement ceremonies and assists with recruitment and training for temporary Commencement staff.

Essential Function

Yes

Percentage of Time

15

Job Duty

Staff Development & Team Leadership
Fosters a positive and collaborative work environment, promotes professional growth, and ensures high-quality service delivery by providing ongoing training to client services team. Mentors and guides by sharing expertise, knowledge of work rules and procedures, and best practices. Contributes to the overall success of the Registrar’s Office by performing all other duties and responsibilities as assigned.

Essential Function

Yes

Percentage of Time

15

Position Attributes

Employees in Safety-Sensitive or Security-Sensitive positions will be subject to pre-employment and post-employment drug testing in accordance with University policy HR 1.95 Drug and Alcohol Testing.

Safety Sensitive or Security Sensitive

No

Hazardous weather category

Non-Essential

Posting Detail Information

Number of Vacancies

1

Desired Start Date

Job Open Date

06/18/2026

Job Close Date

08/02/2026

Open Until Filled

No

Special Instructions to Applicant

Positions are advertised for a minimum of five (5) business days on our job website. After five (5) business days, positions can be closed at the discretion of the department at any time. This employment site is updated on a regular basis. The length of the recruitment and screening process may vary from position to position, depending upon a variety of factors. Should review of your qualifications result in a decision to pursue your candidacy, you will be contacted by phone or email.

We are only accepting applications submitted by August 2, 2026.

The University of South Carolina offers a valuable benefits package including but not limited to:

• Health and Life Insurance
• Retirement Programs
• Paid Tuition
• Dependent Scholarships
• Annual Leave
• Sick Leave
• 13 Paid Holidays (including an extended December holiday)
• Paid Parental Leave
• Professional Development Opportunities

Click here to learn more about why you should work at USC.

Quicklink for Posting

https://uscjobs.sc.edu/postings/208095

EEO Statement

The University of South Carolina does not discriminate in educational or employment opportunities or decisions for qualified persons on the basis of age, ancestry, citizenship status, color, disability, ethnicity, familial status, gender (including transgender), gender identity or expression, genetic information, HIV/AIDs status, military status, national origin, pregnancy (false pregnancy, termination of pregnancy, childbirth, recovery therefrom or related medical conditions, breastfeeding), race, religion (including religious dress and grooming practices), sex, sexual orientation, veteran status, or any other bases under federal, state, local law, or regulations.