This role involves the comprehensive management of a property site, ensuring adherence to Continental Management's policies and procedures, and compliance with Fair Housing and Equal Opportunity regulations. The Property Manager is responsible for overseeing personnel, maintaining the community, and managing various administrative and operational tasks.
Responsibilities
Administer personnel, including initial screening, interviewing, new hire paperwork, training, supervision, and overtime approval for administrative and maintenance staff
Meet with staff weekly
Prepare and present employee reviews, warning notices, and probationary letters
Set work schedules for all staff
Accurately maintain up-to-date absence records and submit bi-weekly timesheets for payroll
Maintain the community in an attractive manner at all times
Process applications and ensure compliance with Section 8, Low Income Housing Tax Credit Program, or other applicable site programs
Accurately maintain Applicant Guest Cards and Waiting List, assigning numbers in order of receipt
Thoroughly review applications for completeness and accuracy
Process applications timely and in application-number order
Understand and implement Continental Management’s leasing criteria and income eligibility bands, explaining them clearly to prospective residents
Interview applicants utilizing the Applicant Checklist
Ensure completion of Student Status Certification, Background Check Release Form, and all requisite third-party verification forms
Process third-party verification forms timely according to program requirements
Accurately calculate annual income utilizing third-party verifications and pay stubs, input income from assets, and notate calculations for audit purposes
Order credit checks and schedule home visits timely
Approve/deny housing applications based on leasing criteria, program requirements, Fair Housing regulations, and Continental Management policy
Process appropriate denial letters timely
Maintain applicant and lease files uniformly
Inspect (walk) daily and drive the property each morning
Schedule capital improvements and repairs, collect three bids, and submit to Regional for all capital projects
Walk all vacant apartments to evaluate ready status
Maintain accurate, up-to-date waiting and transfer lists
Complete annual re-certification/renewal process timely and efficiently
Assist the Regional Property Manager in responding to various agency compliance audits
Maintain accurate, up-to-date accounts receivable records in OneSite
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Process rent payments and security deposits accurately and timely
Undertake appropriate, timely collection action for rental arrearages, including notices, evictions, and court appearances
Establish and maintain good vendor relations in cooperation with the maintenance superintendent
Establish and maintain up-to-date vendor files
Process vendor invoices/credits/refunds for timely payment/posting
Maintain petty cash funds and complete petty cash reconciliations
Approve expenditures up to an allowed limit of $250
Complete monthly variance reports and other financial reports as requested
Assist in preparing the site’s annual budget
Perform comparable site and rent rate analysis
Shop the competition at least twice a year
Complete marketing reports
Oversee placement of ads in various print media according to Continental Management guidelines
Answer the telephone professionally and enthusiastically, pre-qualifying potential residents diplomatically and in accordance with Fair Housing guidelines
Design a show route
Conduct site tours uniformly for all prospective residents
Implement effective closing techniques/strategies for prospective residents
Handle all resident concerns and complaints promptly, diplomatically, and professionally, in compliance with Fair Housing Regulations
Enforce lease agreement provisions and house rules expeditiously, tactfully, and consistently
Address site control issues promptly, apprising the Regional Property Manager immediately of unresolved problems
Devise and implement a Resident Activity Program
Create and implement a Resident Retention Plan to promote customer satisfaction and minimize turnover
Write and distribute a monthly newsletter
Oversee timely and thorough completion of work orders in cooperation with the Maintenance Supervisors
Write and keep the Resident Handbook updated
Conduct new resident orientations, including thorough explanation of lease provisions and house rules
Oversee move-in/move-out schedule
Ensure thorough move-in and move-out inspections are completed timely, with work order numbers notated
Process move-out files to accounting and collections when a balance is owed
Ensure annual inspections are scheduled timely and conducted thoroughly, with work order numbers notated
Manage site extermination program
Schedule, implement, and maintain records of all site-specific programs such as inspections, upgrades, and cycle paintings
Timely report any property loss, potential liability claim, or act of vandalism to the Regional Manager
Complete special projects and tasks as assigned
Requirements
LIHTC experience
Lease-up experience for new buildings
Ability to lift up to 15 pounds
Valid driver's license
Ability to walk up and down steps
Ability to use a computer
Valid real estate license, if required by code
3 years of property management experience
2 years of customer service experience
Benefits
401(k)
401(k) matching
Dental insurance
Flexible schedule
Health insurance
Life insurance
Paid time off
Vision insurance
Important Details
Schedule: Monday to Friday
All maintenance orders must be pre-approved by the Regional Manager
Relocation: Flat Rock, MI 48134 required before starting work
About the Company
Continental Management operates under the supervision of a Regional Property Manager and is committed to Fair Housing and Equal Opportunity regulations.
