About the role
We are seeking an experienced and proactive Property Manager with a strong operations background to assist the General Manager in overseeing all aspects of a luxury high-rise residential property. This role requires a hands-on approach, excellent organizational skills, and the ability to maintain operational excellence in a high-end environment. Weekend availability is required to support property operations and resident needs.
Key Responsibilities:
Operational Leadership & Support
- Assist the General Manager in managing all operational aspects of the property, including maintenance, vendor oversight, security, concierge, and common areas.
- Leverage a strong operations background to identify process improvements, streamline workflows, and optimize property performance.
- Ensure the property is maintained to the highest standards expected in a luxury environment.
Team Leadership & Staff Support
- Support recruitment, training, and supervision of property staff, including front desk, maintenance, housekeeping, and concierge teams.
- Assist in staff coaching, performance management, and creating a culture of excellence and accountability.
- Provide hands-on support during peak operational periods, including weekends and special events.
Resident Experience & Relations
- Deliver exceptional service to residents, responding promptly to inquiries, concerns, and requests.
- Support resident engagement programs and events to maintain a strong, satisfied community.
- Proactively anticipate and address operational issues that impact resident satisfaction.
Financial & Administrative Operations
- Assist in budget management, expense tracking, and financial reporting.
- Support rent collection, vendor invoice review, and operational cost control.
- Contribute to operational strategies that enhance efficiency and resident satisfaction.
Compliance & Risk Management
- Ensure property operations comply with local, state, and federal regulations and corporate policies.
- Support safety, emergency preparedness, and risk management initiatives.
- Conduct regular property inspections and assist with documentation and reporting.
Strategic Support
- Provide operational insights and updates to the General Manager.
- Assist with implementing strategic initiatives to enhance property value and performance.
- Collaborate across departments, including leasing, marketing, and maintenance, to achieve operational goals.
Requirements:
Qualifications:
- Minimum of 5–7 years of experience preferably in luxury residential property management with a strong operations focus, preferably high-rise or multi-family properties.
- Experience supporting a General Manager or senior leadership team.
- Demonstrated success managing complex operations, large teams, and high-end service standards.
- Exceptional organizational, problem-solving, and communication skills.
- Proficiency in property management software and Microsoft Office Suite.
- Knowledge of local real estate laws, codes, and compliance requirements.
- Ability to work weekends and manage operational priorities during peak periods.
Core Competencies:
- Strong operations and process management expertise
- Leadership and team development
- Exceptional resident service orientation
- Strategic thinking and problem-solving
- Financial awareness and operational accountability
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