About This Role
Working as an Assistant Operations Manager and Cosmetologist, you will supervise shop staff, lead team members to enhance performance and client experience, and monitor inventory. This role suits a cosmetologist with strong communication skills and a commitment to customer service.
Responsibilities
- Supervise shop staff on any given assigned shift, including bartenders, stylists, and shift leads
- Lead team members to enhance field performance, client experience, product sales, cost control, staffing, team development, and membership sales
- Ensure talent development within the shop to maximize performance, drive revenue, and achieve annual business goals
- Work closely with Human Resources to cultivate employee relations, performance management, culture and development, values, safety initiatives, and training
- Monitor shop inventory, regularly check back bar and retail supplies, and place orders when needed to meet supply level standards
- Work closely with your Area Manager to maximize the shop's financial potential by achieving daily sales metrics and labor budget goals
- Train new staff and educate them on using Booker and Drybar’s 10 core values
- Ensure stylists are completing blowouts in under 45 minutes
- Provide exceptional service to clients and staff
- Implement problem-solving strategies and maintain awareness
- Report all shop inventory and regularly check all retail supplies
- Assist with stocking products and supplies
- Ensure that all company procedures and policies, federal, state, and local regulations are followed
- Ensure compliance with all Drybar’s timekeeping policy and supervisor policy addendum
- Report all time worked for self and others in a timely fashion
- Resolve team member relations and customer issues, ensuring the company is protected against liability with mindfulness of shop morale and culture
Requirements
- Current and valid cosmetology license for the state in which you are applying
- Shampoo, blow-dry, and amazing hair styling and finishing skills
- Ability to do a blowout in under 45 minutes
- Strong communication skills
- Commitment and dedication to customer service
Benefits
- Tips, retail and productivity bonuses, $100 anniversary gift, and referral bonuses
- Medical, Dental, and Vision Benefits for all employees
- Access to Wellable and EAP access
- Paid training on “Proper Anatomy of a Drybar Blowout!”
- Complimentary access and discounts to Vidal Sassoon online membership program for continued education
- Opportunities for internal promotion
