Assistant Operations Manager Cosmetologist

About This Role

This role combines salon management with cosmetology skills, overseeing daily operations and ensuring high service standards. The Assistant Operations Manager will lead staff, manage inventory, and contribute to the overall client and employee experience in a fast-paced environment.

Responsibilities

• Supervise shop staff on any given shift assigned, including Bartenders, Stylists, and Shift Leads
• Lead team members to enhance field performance, client experience, product sales, cost control, staffing, team development, and membership sales
• Ensure talent development within the shop to maximize performance, drive revenue, and achieve annual business goals
• Work closely with Human Resources to cultivate employee relations, performance management, culture and development, values, safety initiatives, and training
• Monitor shop inventory, regularly check back bar and retail supplies, and place orders when needed to meet supply level standards
• Work closely with the Area Manager to maximize the shop's financial potential by achieving daily sales metrics and labor budget goals
• Train new staff, educating them on using Booker and Drybar’s 10 core values
• Ensure Stylists are completing blowouts in under 45 minutes
• Provide exceptional service not only to clients but also to staff
• Implement problem-solving strategies and maintain awareness
• Report all shop inventory, regularly check all retail supplies, and assist with stocking products and supplies
• Ensure that all company procedures and policies, federal, state, and local regulations are followed
• Ensure compliance with Drybar’s timekeeping policy and supervisor policy addendum
• Report all time worked for self and others in a timely fashion
• Resolve team member relations and customer issues, ensuring company protection against liability with mindfulness of shop morale and culture

Requirements

• Current and valid cosmetology license for the state in which you are applying
• Shampoo, blow-dry, and amazing hair styling and finishing skills
• Ability to do a blowout in under 45 minutes
• Strong communication skills and a commitment and dedication to customer service

Benefits

• Tips, retail and productivity bonuses, $100 anniversary gift, and referral bonuses
• Medical, Dental & Vision Benefits for all employees
• Access to Wellable and EAP
• Paid Training on “Proper Anatomy of a Drybar Blowout!”
• Complimentary access and discounts to Vidal Sassoon online membership program for continued education
• Opportunities for internal promotion