About This Role
This Assistant Manager role leads the day-to-day warehouse operations, covering inbound, outbound, and inventory management, as well as customer service support, safety, and continuous improvement activities. The position ensures adherence to service level agreements, productivity, quality, and cost optimization, and involves leading warehouse supervisors and contract labor.
Responsibilities
- Supervise daily inbound, outbound, put-away, picking, packing, and dispatch activities
- Ensure timely execution of customer orders as per agreed SLAs
- Monitor throughput and productivity targets daily
- Coordinate with transporters and internal teams for smooth dispatch operations
- Ensure efficient space utilization and warehouse capacity management
- Maintain inventory accuracy through cycle counts and periodic stock verification
- Investigate stock discrepancies and ensure timely closure
- Monitor inventory ageing, damaged stock, and non-moving inventory
- Ensure proper system transactions in WMS/SAP
- Lead warehouse supervisors and contract labour
- Prepare manpower deployment plans and shift rosters
- Monitor attendance, productivity, and discipline of the workforce
- Conduct daily toolbox talks and team briefings
- Support employee training and skill development
- Act as the first point of contact for operational escalations
- Ensure order fulfilment KPIs are achieved
- Provide timely updates to customers and stakeholders
- Support RCA and CAPA preparation for operational deviations
- Ensure compliance with Maersk HSE standards and warehouse SOPs
- Conduct safety audits and maintain 5S standards
- Ensure adherence to customer compliance requirements
- Report and investigate safety incidents and near misses
- Identify process improvement opportunities
- Drive productivity enhancement initiatives
- Reduce operational waste, rework, and overtime
- Participate in Kaizen and Lean initiatives
Requirements
- Any Graduate or Degree in Supply Chain or Logistics preferred
- 7-10 years of warehouse/contract logistics experience
- Experience in WMS, SAP, Inventory Control, and Team Handling
- Exposure to B2B, Retail, Consumer or Finished Goods warehousing preferred
- Warehouse Operations Management
- Inventory Control Reconciliation
- People Management
- Customer Handling
- WMS/SAP Knowledge
- MS Excel Reporting
- Problem Solving RCA
