Assistant Manager / Manager, Operations Support Section (Operations Centre)

About This Role

This role supports the daily operations and provides counter services for Private Banking, Private Wealth Management, and Corporate Banking Departments. It involves processing financial transactions, managing accounts, and ensuring compliance with bank policies.

Responsibilities

• Perform non-cash financial transaction processing, including remittance services
• Execute all transactions promptly, accurately, and in compliance with Bank policies and guidelines
• Manage accounts, including account opening, signature amendment, maintenance, and account closure
• Process banking service applications
• Perform on-site ID checks for transactions and account opening
• Handle transaction phone confirmation and monitoring
• Ensure completeness on day-end reconciliation, including stock management
• Take ownership of problems and issues on daily operations and timely escalate to team leader with recommendations
• Work collaboratively with supporting units on operations aspects
• Perform administrative tasks and prepare reports
• Perform ad-hoc duties as assigned by supervisor

Requirements

• Bachelor's Degree or above
• Minimum 4 years of relevant banking experience in branch operations or counter services
• Sound communication skills, independent, and able to work under pressure
• Good in both spoken and written English and Chinese
• Fluency in Putonghua a definite advantage
• Proficient in MS Office applications (Word and Excel)