Assistant Manager - HR Operations (BGV)

Job Title: Assistant Manager - HR Operations (BGV)

Location: Mumbai - Lower Parel

Report to: Associate Director - HR Ops

Role Summary: Responsible for managing end-to-end employee background screening operations through a hybrid delivery model involving both in-house verification activities and external verification partners. The role ensures timely, accurate, compliant and risk-based verification of prospective employees while maintaining service excellence, governance, stakeholder management, and vendor oversight. The incumbent will drive operational efficiency, process controls, quality assurance, compliance adherence, and continuous improvement initiatives across the Background Verification function.

Key Responsibilities:

1. Manage end-to-end background verification processes for new hires across BDO India
2. Ensure Documentation validations received from candidates, responses from checks, Follows Escalation matrix
3. Ensure adherence to company BGV policy and applicable regulatory requirements.
4. Execution of verification checks conducted for: Employment, Education, Reference, Address, ID, Database, Criminal / Civil litigations, etc.
5. Coordinate and monitor verification activities performed by external BGV vendors
6. Ensure completion of all checks within defined Service Level Agreements (SLAs)
7. Review verification reports and identify discrepancies, adverse findings and flags risks / discrepancies as per agreed tolerance matrix
8. Escalate critical cases and provide recommendations for adjudication and hiring decisions
9. Liaise with vendor for closure of assigned checks, including any follow-ups, closures, discrepancies, etc.
10. Partner with Talent Acquisition, HR Business Partners, Hiring Managers, Compliance, and Legal teams
11. Provide regular updates on verification status and exception cases
12. Handle escalations related to delayed or adverse verification outcomes
13. Support decision-making through accurate reporting and risk assessment
14. Publish regular operational dashboards, Identify trends and recommend improvement opportunities.
15. Drive process standardization and automation initiatives.
16. Develop and update SOPs, process flows, and governance frameworks.

Qualifications & Experience:

1. Bachelors degree in human resources
2. Minimum 7-8 years of experience in Background Verification processes with high volumes
3. Experience managing hybrid BGV operating models (in-house + outsourced vendor model)
4. Background Verification processes and controls with audit, compliance, risk, or employee screening frameworks
5. Worked in HR Operations and Shared Services teams
6. Familiarity with data privacy regulations and information security requirements.

Key Skills:

1. Strong attention to detail
2. Analytical and problem-solving mindset
3. Stakeholder management
4. Customer-centric approach
5. Effective communication and influencing skills
6. Ability to manage multiple priorities in a fast-paced-environment
7. Data analysis and dashboard reporting