Being an Assistant Manager in Fulfillment means leading and developing a team of Leads and warehouse technicians, while driving strategic planning and execution of department initiatives. This role suits a passionate people leader who thrives in a fast-paced, production-driven environment within the company's authentication centers.
Responsibilities
Manage daily operations to maximize productivity and meet daily goals
Oversee Outbound fulfillment activities including: Batching, Picking and Sorting while ensuring productivity standards are met
Oversee Outbound fulfillment activities including: Manual Packing and Auto Packing while ensuring productivity standards are met
Oversee Outbound fulfillment activities including: Merchandise Prep, Putaway and Cycle Counting ensuring productivity standards are met
Oversee Outbound fulfillment activities including: Loading, Unloading, Transfers Supplies Replenishment, ensuring productivity standards are met
Oversee up to 50 Warehouse Technicians
Work with cross-divisional teams to build consensus on strategic objectives and operational goals
Establish and implement operational policies, standards, and procedures for the team
Ensure compliance with all safety and security policies
Train team on expected operational standards using appropriate tools such as SOPs, compliance audits, company policies and procedures
Define Picking and Sorting SLAs/KPIs and track them daily
Oversee daily operations and identify bottlenecks, suggesting solutions for continuous improvement
Promote a culture of respect and an atmosphere of teamwork to foster a positive working environment
Play an active role in staff management including interviewing, hiring, scheduling, training, corrective action and write/conduct performance reviews
Ensure job function time studies and audits are completed and feedback is provided through coaching and training
Ensure all team members are aware of and comply with company, government, and customer policies, procedures, and regulations
Perform administrative activities associated with the effective management of warehouse operations, including maintenance, housekeeping, and organization
Lead investigations for incidents and injuries as required, in partnership with HR, Safety, and Loss Prevention
Actively support and participate in all safety initiatives in the warehouse
Assist Fulfillment Managers as needed by providing additional coverage
Requirements
3+ years of experience leading and managing a team of 20 or more, preferably in a warehouse environment
Drive to achieve results both individually and as a team
Millions of jobs, with real people getting hired every day
200,000+
New jobs added daily
7,000,000+
Verified job listings
1,000,000+
Tailored applications submitted
Strong leadership ability in managing and developing a high performing team
Exceptional attention to detail and organization skills
Strong written and verbal communication skills with ability to tailor communication style to suit the target audience; executive presence
Agile, dynamic, problem-solving mindset
Ability to “push the envelope” to always improve customer SLAs and value-added services
Strategic, forward-thinking perspective, excellent business judgment, and a collaborative working style
A sense of humor, personal integrity, and the appreciation for the power of teamwork
Adaptability and openness to change
A growth mindset with a solutions focus
Nice to have:
Bilingual (Spanish)
3+ years’ experience working in warehouse operations
2+ years’ experience with outbound workflow and process management
Shipping and carrier (UPS, FedEx, DHL) experience a plus
Benefits
$50 in monthly food credits to apply to snacks and meals that are available for purchase on site
Employee Stock Purchase Plan
401K with Company Match
Medical, Dental & Vision Insurance
Paid Parental Leave
9 Paid Company Holidays
Flexible Time Off (With Manager Approval)
State of the art, climate-controlled warehouse facility
About the Company
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods, with 37 million members. With a rigorous authentication process overseen by experts, the company provides a safe and reliable platform for consumers to buy and sell their luxury items. It has hundreds of in-house gemologists, horologists, and brand authenticators who inspect thousands of items each day. As a sustainable company, it gives new life to pieces by thousands of brands across numerous categories—including women's and men's fashion, fine jewelry and watches, art, and home—in support of the circular economy. The company makes selling effortless with free virtual appointments, in-home pickup, drop-off, and direct shipping, handling all of the work for consignors, including authenticating, using AI and machine learning to determine optimal pricing, photographing and listing their items, as well as shipping and customer service.
The RealReal is the world’s largest online marketplace for authenticated, resale luxury goods.
