About This Role
This Assistant Manager role involves supporting the Store Manager in all aspects of store operations, ensuring optimal customer experiences, and maintaining brand standards. It is a developmental role that suits someone ready to take on primary duties when the Store Manager is absent.
Responsibilities
- Provide supervision and support in directing associates' daily goals and activities to deliver exceptional client experiences
- Maximize sales and KPIs and drive customer loyalty in assigned stores
- Emphasize both in-store selling model and Omni-channel strategies
- Ensure all brand standards are met including merchandising, POGs, marketing, back rooms, and dress code
- Act as the main point of contact to resolve customer issues and concerns
- Analyze store trends and anticipate customer demands
- Engage, train, and develop teams to achieve positive results
- Leverage internal hiring platforms and actively recruit to build a strong network of external candidates when required
- Identify strengths and opportunities for each associate and address them through coaching or counseling
- Hold the team accountable to company policies and expectations
- Maintain positive associate relations by resolving concerns and keeping associates informed of relevant company information
- Build strong working relationships with Store Manager peers
- Maintain consistent and timely communication with AM/DM
- Foster an environment of diversity, inclusion, and belonging
- Ensure execution of all company processes through training, management, analysis, and continuous improvement
- Ensure all processes to support digital strategies are utilized, such as Omni-channel fulfillment (SFS/SDD/BOPIS)
- Effectively manage inventory through ordering and shipment processing
- Manage payroll hours to the needs of the business and schedule appropriately
- Ensure all store opening and closing procedures are performed correctly
- Follow through with Company directives, assignments, and projects in a timely and accurate manner
- Ensure the store environment is safe at all times for associates and customers
- Ensure all policies and procedures are followed and enforced
- Protect company assets by ensuring all inventory and cash control procedures are followed in-store as they relate to shrink, damages, and banking
- Analyze and utilize all available reporting, tools, and technology
- Ensure stores are compliant with all HAZMAT training and execution
Requirements
- High School Diploma or equivalent
- Must be 18 years of age or older
