An Assistant Manager coordinates and delivers leasing and reservations activities, supporting the Community Manager in the daily management of a property portfolio. This role is crucial for achieving budgeted revenue, occupancy priorities, resident retention, and leasing goals, and suits a professional with strong operational and sales experience in the property sector.
Responsibilities
Act as a role model at all times by demonstrating the core values
Be responsible for viewing activities, ensuring the property meets required company standards, and that follow-up calls are carried out and feedback is received
Actively participate in the leasing process by generating and monitoring traffic, qualifying prospects, preparing tenancy documentation, and completing move-in/move-out and notice to vacate procedures
Use the company’s property systems to generate sales and leasing reports, monitor unit availability data, log and monitor maintenance requests, and record incidents and accidents, ensuring records and documents are accurate and up to date
Actively seek interaction with residents to proactively improve service delivery
Promote resident satisfaction and retention by ensuring a timely response to questions, requests, and complaints, and taking appropriate action to resolve and address service issues
Oversee on-site enquiries, ensuring an appropriate inventory of “ready” apartments, recommending rent pricing and concessions, and monitoring day-to-day sales and leasing activities
Ensure advertising and promotional activities are effectively implemented
Develop and maintain local knowledge and information resources relevant to resident needs (e.g., travel, entertainment, and amenities)
Stay informed about current market and competitor conditions that may impact the community’s occupancy and results
Coordinate the tenancy management process by making periodic apartment inspections, evicting residents, and imposing and collecting late fees and other charges within the terms of the agreement
Monitor lease/tenancy agreement terms expirations to control vacancy exposure
Monitor payments and chase outstanding rent arrears following rent collection processes to meet business goals whilst promoting tenancy extensions and other revenue streams
Work with the maintenance team to ensure the physical aspects of the community meet the company’s standards for overall appearance, and coordinate and inspect show flats for market alignment and touring prospective residents
Work with the Community Manager to engage and motivate the team to achieve leasing and occupancy targets
Assist the Community Manager in developing the capability of team members to meet key performance goals and future succession requirements, coordinating with Learning & Development to ensure training is provided and addressing performance if required
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Assist the Community Manager with ensuring the on-site team’s understanding of applicable statutory UK tenancy legislation, Health and Safety compliance, and company policies and procedures
Promote investor satisfaction and retention through timely reporting about the performance of the properties, and respond quickly and with urgency to client/owner concerns, questions, issues, and requests
Review and analyze financial and other operational reports to identify and resolve issues impacting leasing performance, and access the company’s internal resources as needed to support solutions
Identify and implement opportunities for generating revenue streams and maximize efficiency of utilities
Act up covering the Community Manager’s responsibilities in their absence, ensuring work is organized and executed in line with Greystar expectations
Participate where required in an on-call roster to provide out-of-hours emergency support for the community
Ensure the operation of the community complies with company policies and procedures and any laws and regulations governing housing operations and residential lettings
Requirements
Good level of general education
Proficient in the use of Microsoft Office packages including Word, Excel, and Outlook
Proficiency in using property operations software (training will be provided)
Experience of successfully driving leasing/sales performance and managing operations including P&L responsibility and budget monitoring within the property sector or similar environment
Detailed knowledge of Landlord/Tenant Legislation
A strong team player but capable of working autonomously and taking ownership
Flexible approach to working in a fast-paced environment and adaptable to thriving in a changing environment
Self and culturally aware and able to adapt relationship building, communications, and negotiation skills to suit audience
Fluent English verbal and written communication skills
Excellent organization skills with the ability to multitask and prioritize
Numerical skills necessary to complete the above activities
Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others
Nice to have:
Demonstrable ability to coach and mentor team members
Experience of motivating a team and a proven track record in delivering service excellence in a similar management role/environment
A knowledge and understanding of UK Health and Safety policies
About the Company
Greystar is a leading, fully integrated global real estate platform offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $350 billion of real estate in more than 260 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, managing over one million units/beds globally. Across its platforms, Greystar has nearly $79 billion of assets under management, including over $34 billion of development assets and over $36.5 billion of regulatory assets under management. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business.
