About This Role
The Assistant Store Manager plays a crucial part in the store's leadership, influencing both team members and customer experiences daily. This role involves leading and coaching the team, ensuring accountability for results, and delivering excellent customer service. The Assistant Store Manager is also responsible for administrative and operational tasks, including managing the sales floor and scheduling.
Responsibilities
- Create and foster a respectful and inclusive team environment by welcoming and celebrating differences to ensure a supportive and engaging experience for all team members and guests
- Support Store Manager in building a strong and diverse team that includes team members with various experiences, backgrounds, and skillsets to drive store operations
- Support ongoing learning and development of team members (i.e., Educators and Key Leaders) consistently and equitably by providing direct feedback, coaching, mentoring, and career path guidance, and addressing performance concerns
- Support the store's recruiting and hiring process, onboarding training, and overall performance management activities
- Engage in career discussions to support and reinforce team understanding of how working at lululemon will contribute to their career and personal growth
- Provide team member recognition, gap assessment, and overall performance documentation to support and reinforce career and personal growth
- Collaborate with Store Manager to plan and prepare team member schedule according to labor requirements, availability, and budget considerations
- Establish supportive and productive relationships with all team members, focusing on personal and professional development
- Collaborate with team members to ensure an optimal guest experience that values guests' time and support store operations
- Support team members (e.g., leading by example or coaching) to ensure a great guest experience, including assessing guest needs, providing technical product educations, and supporting in-store transactions and omnichannel programs
- Dynamically provide coverage on the floor to assess and fulfill the needs of the business, team, and guests
- Resolve guest feedback and address emergent issues, including guest escalations and emergency requests, helping to “make it right” for guests
- Increase brand awareness and acceptance in the community by cultivating inclusive relationships with partners and community influencers and seeking to engage with diverse community resources and programs
- Establish and maintain local relationships with ambassadors, sweat leaders, and other external partners by identifying, selecting, training, and facilitating relationship building with guests and team
- Implement the Store Manager's vision for the store and cascade to team members
- Partner with Store Manager to review business data and metrics (e.g., profit and loss [P&L] statement) to inform planning processes (e.g., quarterly business review and sales planning)
- Partner with Store Manager to manage store's budget, labor hours, expenses, and P&L statement
- Provide salesfloor leadership to team members, including planning salesfloor coverage and making decisions to maintain efficiency and effectiveness of salesfloor operations
- Open and close the store in accordance with the opening and closing checklists
- Understand and adhere to people safety policies and procedures to maintain a safe work environment
- Perform work in accordance with applicable policies, procedures, and laws or regulations
Requirements
- Legally eligible to work in the jurisdiction of the store which you are assigned to
- Willing to work a flexible schedule
- Willing to work as part of a team and also complete work independently
- Willing to move through a store for most of a shift to help guests and accomplish work
- Work experience in leadership or people management
Nice to have:
- High School or Secondary School diploma equivalent or above
- 1 year retail or sales specific management experience
Benefits
- Paid time off
- Generous employee discounts
- Fitness/yoga classes
- Parenthood top up program
- Personal and professional development programs
Important Details
- Budget responsibility: Accountable for delegated aspects of controllable budget or labor hours
- People management: Team lead role indirectly responsible for subset of store employees during shift or as delegated by Store Manager
Application Process
- Applicants successful in progressing to interview will be contacted by a Manager or a member of the People & Culture team
About the Company
lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. They create transformational products and experiences that support people in moving, growing, connecting, and being well. The company focuses on creating positive change to build a healthier, thriving future, including an equitable, inclusive, and growth-focused environment for its people.
