About This Role
An Assistant Manager supports the Store Manager in leading day-to-day operations at an automotive service location, ensuring fast, friendly, and high-quality service. This hands-on role splits time between the service bay, front counter, and back office, serving as a key developmental step for those aiming for store leadership. The role suits someone who leads by example, takes pride in a job well done, and enjoys building a reliable team.
Responsibilities
- Support the Store Manager in supervising daily operations, leading the location in the manager's absence
- Coach, train, and motivate technicians and service advisors to deliver consistent, high-quality service
- Assist with scheduling team members to ensure proper coverage during peak hours and busy seasons
- Help onboard and train new team members on service procedures, point-of-sale systems, and customer service standards
- Foster a positive, team-oriented work environment that reflects FullSpeed Automotive's values
- Greet customers, explain services, and ensure every visit reflects FullSpeed Automotive's commitment to speed, quality, and trust
- Recommend additional services based on manufacturer guidelines and vehicle needs, helping customers make informed decisions
- Resolve customer concerns or complaints promptly and professionally, escalating to the Store Manager when needed
- Support efforts to build repeat business through excellent service and genuine customer care
- Assist in managing daily store operations, including opening/closing procedures, cash handling, and point-of-sale transactions
- Help monitor and maintain inventory levels for parts, fluids, and supplies, placing orders as directed by the Store Manager
- Ensure the shop and customer areas are clean, organized, and presentable at all times, reflecting brand standards
- Support compliance with all safety protocols, environmental regulations, and company policies
- Assist with tracking daily sales, productivity, and key performance metrics, helping the team stay focused on store goals
- Help ensure all services are performed correctly, safely, and in accordance with brand and manufacturer standards
- Conduct or support quality checks on completed work to maintain a high standard of service
- Promote a safety-first culture, ensuring team members follow proper procedures for equipment use, chemical handling, and shop safety
- Assist in identifying and addressing maintenance needs for shop equipment and facilities
Requirements
- 1+ years of experience in a retail, automotive service, or customer-facing leadership role
- Strong communication and interpersonal skills, with the ability to lead and motivate a team
