About the role
Provide excellent front-to-back support in terms of processing activities across client onboarding and customer KYC management
Accountable for delivery, process & control in support of operations to meet/exceed demands on the Bank’s
End to end ownership of critical new processes and automation of regulatory reporting to the product/process
Responsible for corporate operations related to working capital products
Processes and end to end testing and implementation of same and improve current set up to enhance business offering
Provide excellent front-to-back support in terms of processing activities across account opening, production, reconciliation, client services, process improvements etc.by proactively revisiting process flows, client services/day-to-day issue resolutions, etc.
Regulatory and product environments are dynamic and ever-changing; the incumbent is expected to keep him/herself updated on the latest changes and ensure last mile deployments/practices on the shop floor through updated SOPs, Risk, Controls etc.
Manages client queries, ensures timely execution of service requests, and acts as a liaison between internal teams and external clients
Bridging gaps between IT and operations to ensure smooth implementation of tech projects including ad hoc regulatory projects
Emphasize communication, client satisfaction, and documentation, making the key touchpoint for service delivery
Ensure timely regulatory reporting and accuracy for the desk
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